Rental Customer Advisor

Arnold Clark Group; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic team as a Summer Rental Customer Advisor at a leading car rental branch in Edinburgh. This role offers a chance to provide exceptional customer service while working in a vibrant environment. With a focus on teamwork and communication, you will help ensure that every customer has a positive experience. Enjoy generous employee benefits, including annual leave and private healthcare, while contributing to a culture that values diversity and collaboration. If you are organised, enthusiastic, and ready to take on a varied role, this opportunity is perfect for you.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Strong administrative skills are essential for managing tasks effectively.
• Good communication skills are necessary for customer interactions.

Responsibilities

• Deliver excellent customer care both face-to-face and over the phone.
• Handle customer complaints and queries with professionalism.
• Monitor and control branch expenditure efficiently.

Skills

Administrative Skills

Communication Skills

Teamwork

Flexibility

Job description

We’re looking for an organised and enthusiastic Summer Rental Customer Advisor for our Edinburgh Airport Car & Van Rental branch.

We offer:

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Extensive training
• Enhanced maternity and paternity leave
• …and much more

Hours

Full time: 45 hours per week, 5 days out of 7 and alternate weekends

About the role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Essential skills

• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skills
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence

Nice to have (but not essential)

• Previous experience of working in the rental industry

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more aboutLife at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.