Rental Agent

Pace Van Hire Limited; Greater London; Hybrid; GBP 38,000 - 43,000; Full time

Benefits offered by this job

Pension

Company benefits

Career progression

Job summary

Pace Van Hire Limited is seeking a Rental Agent at the New Cross branch to handle daily branch operations and serve customers in person, over the phone, and by email. You will assist with bookings, vehicle returns, and ensuring a high standard of service.

Ideal candidates are confident, organised, proactive, and able to manage a busy workload while upholding safety and company procedures. London Living Wage applies, with pension and progression opportunities.

Qualifications

• Full UK driving licence is required and licence to be held for more than two years with minimal penalty points.
• Excellent customer service and communication skills are essential for a face-to-face, phone, and email role.
• Ability to explain hire contracts, terms, charges, excesses, and customer responsibilities clearly.

Responsibilities

• Deal with customers face-to-face, over the phone, and by email.
• Explain hire contracts, terms, charges, excesses, and customer responsibilities clearly and confidently.
• Process bookings, check-ins, check-outs, and vehicle returns.

Skills

Full UK driving licence

Customer service

Communication

Time management

Proactive

Team player

Vehicle rental knowledge

London roads familiarity

Explain contracts clearly

Written communication

Job description

• New Cross Branch: 2-4 Pomeroy Street, London, SE14 5BG

Employment Type: Full-time – 5 days per week – Opportunities for overtime

Working Hours: Monday to Friday, 8:00am – 6:00pm

Salary & Benefits

• Based on the London Living Wage of £14.80 per hour.
• Paid 10-hour day rate even when working reduced hours on bank holidays.
• 28 days of paid holiday per year, plus Christmas Day, Boxing Day, and New Year’s Day as additional paid non-working days.
• Pension and other company benefits.
• Opportunity for progression within a growing independent company.

About Pace Van Hire

Pace Van Hire is an independent, family‑run vehicle rental company with branches across London.

We provide vehicle hire to both retail and business customers, with a focus on customer service, reliable vehicles, and efficient day‑to‑day operations.

About the Role

The Rental Agent will be based at our New Cross branch and will play a key role in the daily operation of the branch. This is a customer‑facing role that requires strong communication skills, confidence, organisation, and a willingness to get involved wherever needed.

Key Responsibilities

• Deal with customers face‑to‑face, over the phone, and by email.
• Explain hire contracts, terms, charges, excesses, and customer responsibilities clearly and confidently.
• Process bookings, check‑ins, check‑outs, and vehicle returns.
• Answer customer emails and enquiries in a professional and timely manner.
• Handle customer complaints or disputes calmly, fairly, and professionally.
• Assist the Branch Manager with the daily running of the branch.
• Manage and prioritise multiple tasks throughout the day without constant supervision.
• Move vans safely around the branch, yard, and local area when required.
• Help ensure vehicles are clean, presentable, and ready for hire.
• Carry out basic vehicle checks and report any damage, faults, or maintenance concerns.
• Support other team members and be willing to muck in with practical jobs as needed.
• Maintain accurate records, paperwork, and booking information.
• Help ensure customers receive a professional and efficient service.

Requirements

• Full UK driving licence.
• Less than 6 points and licence held for more than 2 years.
• Confident driving and moving vans, including in tight spaces.
• Strong customer service and communication skills.
• Confident explaining contracts, policies, and charges to customers.
• Good written communication skills for emails and customer correspondence.
• Proactive and able to manage a busy workload independently.
• Good timekeeping and task management skills.
• Calm and confident when dealing with customer disputes or difficult conversations.
• Willing to learn about vehicles, hire procedures, and fleet operations.
• Not afraid to get hands‑on and help with cleaning, moving, or preparing vehicles.
• Reliable, organised, and able to work as part of a team.
• Previous experience in vehicle rental, customer service, sales, logistics, or administration.
• Knowledge of vans, vehicle hire, or basic vehicle maintenance.
• Familiarity with London roads and local areas around New Cross.
• Experience dealing with customer complaints or dispute resolution.

Personal Qualities

The ideal candidate will be:

• Friendly and confident with customers.
• Professional and clear when explaining information.
• Proactive rather than waiting to be told what to do.
• Organised and able to manage several tasks at once.
• Practical, hands‑on, and willing to help the wider team.
• Reliable, punctual, and committed to high standards.

The brakes are one of the most important parts of your van, especially when it comes to road safety. Vans are often used to carry heavy payloads and are regularly driven in the early or late hours of the day, making it all the more important that you can fully trust the brakes to function correctly. Our professional team are highly experienced. Call 020 3879 1008 or email [e-mail] to benefit from our expertise.