Rental Administrator

Radius; Melton Mowbray; Remote; GBP 25,000 - 30,000; Full time

Job summary

Radius is seeking a Rental Administrator in the United Kingdom, with hours Monday to Friday 8:00-17:30, 40 hours a week. You will manage on-hire and off-hire bookings, respond to rental enquiries, and keep billing and the rental system accurate.

You’ll work with the sales team to confirm vehicle availability and support colleagues during holidays. Ideal candidates will have a degree (2:2 or higher), a full clean licence, and experience in transport or rental desks, with strong organisational and

Qualifications

• Degree level with a minimum 2:2.
• Full, clean driving licence.
• Ability to multitask and meet deadlines.
• Confident with computer systems and accurate records.
• Clear communication with customers and colleagues.
• Calm under pressure and able to cover holidays/absence.
• Experience in transport/motor industry.
• Experience on a rental or bookings desk.

Responsibilities

• Take on-hire bookings and arrange off-hire bookings.
• Answer customer enquiries about rental vehicles.
• Update rental systems and ensure billing accuracy.
• Coordinate with sales on vehicle availability.
• Support the Supervisor in fleet monitoring and maintenance.
• Suggest service improvements.

Skills

Customer service

Administration

Communication

Attention to detail

Planning & organisation

Education

Degree level with 2:2 or higher

Tools

Computer systems

Job description

• Department: Customer Service & Operations
• Compensation: up to GBP 27,500 - yearly

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

Job Description

Rental Administrator

Hours: Monday to Friday 8:00-5:30pm (40hour per week)

As a Rental Administrator, you’ll support our fleet hire function as a Rental Desk Operative, giving customers excellent service. You’ll take on-hire and off-hire bookings, handle ongoing rental enquiries and keep rental systems and customer billing accurate. You’ll support the Supervisor in making sure the fleet is monitored, moved and maintained properly. Done well, customers get reliable, accurate service and sales always know which vehicles are available.

Your week will include taking and arranging bookings, answering customer enquiries about rental vehicles, updating the rental system and checking billing. You’ll work with the sales team to share vehicle availability, cover for colleagues during holidays and absence, and suggest ways to improve customer service.

This role would suit an organised individual who enjoys building relationships, solving problems, and thrives in a fast-paced environment.

Your daily responsibilities will be...

• On-hire bookings: Take on-hire bookings.
• Off-hire bookings: Arrange off-hire bookings.
• Customer relationships: Build strong relationships with customers to deliver excellent service.
• Rental systems: Keep rental systems accurate and up to date.
• Billing: Make sure customer billing is accurate and current.
• Vehicle availability: Work with sales to communicate vehicle availability consistently.
• Improvement: Recommend customer service improvements.

Qualifications

What We're Looking For

• Educated to degree level with a minimum 2:2 (Lower Second Class Honours)
• Holds a full, clean driving licence.
• Can manage several tasks at once and prioritise them to meet deadlines.
• Uses computer systems confidently and keeps records accurate.
• Communicates clearly with customers and colleagues.
• Can stay calm and accurate under pressure.
• Can cover for colleagues during holidays and absence.
• Has worked in the transport or motor industry.
• has worked in customer service or administration role.
• Has worked on a rental or bookings desk.

Additional Information

Why Join Us?

• Be part of a growing and successful fleet operation.
• Opportunity to develop your career within the automotive and rental industry.
• Work with a supportive and collaborative team.
• Gain exposure to fleet management, customer service and commercial operations.
• Ongoing training and development opportunities.

Key Skills

Customer Service | Administration | Fleet Management | Vehicle Rental | Relationship Building | Planning & Organisation | Attention to Detail | Teamwork

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 2)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 2)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.