B2B Sales Co-ordinator

SmartRecruiters, Inc.; North Shields; On-site; GBP 24,000 - 30,000; Full time

Job summary

Radius is offering an exciting Graduate Opportunity in Customer Service & Operations. In year one you’ll learn business processes, systems and customer administration, supporting day-to-day Sales Operations and data management.

The second year shifts to customer-facing renewals, maintaining relationships, managing renewals end-to-end, and identifying upsell opportunities. A 2:1 degree and MS Office skills are required.

Qualifications

• A minimum of a 2:1 degree in any subject is required.
• Competent with Microsoft Office applications, especially Excel and Outlook.
• Ability to adapt to changing priorities and deadlines.
• Excellent verbal and written communication skills.
• Strong teamwork and attention to detail.
• Excellent attention to detail.

Responsibilities

• Support day-to-day Sales Operations activities.
• Maintain customer and business data in internal systems.
• Assist with reporting, analysis and process administration.
• Develop understanding of CRM systems and workflows.
• Collaborate with stakeholders to support service delivery and process improvements.
• Year 2: transition to a customer-facing sales role focused on renewals, retention and upsell opportunities.
• Manage renewal sales process and identify opportunities to upsell and cross-sell.

Skills

MS Office proficiency

Verbal & written communication

Teamwork

Adaptability

Attention to detail

Attention to detail

Adaptability

Self-motivated

Education

2:1 degree in any discipline

Tools

Excel

Outlook

Job description

• Department: Customer Service & Operations

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable Mobility, Connectivity and Technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

This is an exciting Graduate Opportunity!

During the first year, you will focus on developing a strong understanding of business processes, systems and customer administration activities. Responsibilities will include:

• Supporting day-to-day Sales Operations activities.
• Maintaining customer and business data within internal systems.
• Assisting with reporting, analysis and process administration.
• Developing an understanding of CRM systems and operational workflows.
• Working closely with stakeholders across the business to support service delivery and process improvement initiatives.

The first year will provide a solid foundation in operational excellence, business processes and stakeholder engagement.

Year 2: Customer Retention & Renewals (sales)

In the second year, you will transition into a customer-facing sales role focused on customer retention and contract renewals. Responsibilities will include:

• Managing a portfolio of customers approaching renewal.
• Building strong customer relationships and understanding customer needs.
• Managing the end-to-end renewal sales process.
• Identifying opportunities to upsell and cross-sell additional products and services.
• Achieving renewal, retention and revenue targets.
• Using customer and commercial data to identify opportunities and mitigate churn risks.
• Working closely with Account Managers and Customer Service teams to deliver excellent customer outcomes.
• Developing negotiation, objection handling and consultative selling skills

Qualifications

• A minimum of 2:1 in any degree
• Competent in using Microsoft Office applications, particularly Excel and Outlook.
• Able to adapt to change, responding well to delays or unexpected demands.
• Excellent verbal and written communication skills.
• Self-motivated.
• Good at working as part of a team.
• Excellent attention to detail.

Additional Information

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

#OH

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.