Rent Support Officer

CIH International Housing Group; Salford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in social housing is seeking passionate individuals to enhance income management operations. This role focuses on rent collection and arrears management, providing essential support to tenants facing financial difficulties. The ideal candidate will have a solid understanding of housing legislation and welfare benefits, ensuring compliance with legal processes while delivering exceptional customer service. Join a diverse and inclusive team committed to making a positive impact in the community and helping individuals thrive in their homes.

Qualifications

• Experience in income management and rent collection.
• Knowledge of housing legislation and welfare benefits.

Responsibilities

• Ensure effective delivery of income management operations.
• Provide guidance to customers facing payment difficulties.

Skills

Income Management

Housing Legislation

Welfare Benefits Knowledge

Arrears Recovery Procedures

Microsoft Office 365

Job description

The vacancy

Closing date: Tuesday 13th May

Interview date: Wednesday 21st May

Interview location: Soapworks, Salford Quays, Manchester

Our organisation is committed to people — the residents, communities, and staff we serve. We prioritize attitude and behaviour, fostering relationships and delivering excellent experiences. We seek passionate colleagues who are responsible and proactive.

As a not-for-profit housing association, we provide affordable homes and services to over 20,000 people across Greater Manchester. Our mission is to enable individuals to live well in their homes and communities.

Role Overview

We are looking for individuals to ensure the effective delivery of Income Management operations, focusing on rent collection and arrears management for current and former tenants.

You will provide early intervention, guidance, and assistance to customers facing payment difficulties, aiming to increase income collection. Collaboration with colleagues across Communities is essential to resolve arrears cases promptly and comprehensively.

You will assist in implementing our legal processes, ensuring all formal arrears actions are justified, proportionate, and compliant with policies, procedures, and legislation.

Adherence to our Customer Service Standards and working collaboratively with teams to deliver a customer-focused service are vital to achieving excellent performance outcomes.

We need people who are / have

• Experience in a similar role, with knowledge of enforcing tenancy conditions and income collection.

• Good knowledge of housing legislation and welfare benefits.

• Some knowledge of arrears recovery procedures.

• IT literacy, including proficiency in Microsoft Office 365.

Note: Flexibility to work hours including occasional evenings and weekends is required. A valid driving license, access to a vehicle, full MOT, and insurance for business use are also necessary.

Our Culture

Everyone's welcome here. We value diversity and inclusivity, fostering an environment where everyone can be themselves. We trust and support our people to perform their best, which benefits our customers and colleagues alike.

If you're eager to join our team and make a difference, we look forward to hearing from you.

About Irwell Valley Homes

Providing affordable homes and services to over 16,000 people across Greater Manchester, employing over 280 staff. We are a charitable social housing provider, offering homes mainly for social rent, with additional options including affordable rent, market rent, and shared ownership. We also support vulnerable groups through specialized housing and support services.

We work in partnership with organizations to sustain tenancies and improve lives, engaging with customers to shape our services.

How we work

We hold various accreditations and commitments, including:

• Good Employment Charter
• Disability Confident
• Armed Forces Covenant
• Living Wage Employer
• Houseproud