Rent Support Officer

IRIS Recruitment; Salford; On-site; GBP 32,000 - 38,000; Full time

Job summary

An established industry player in the housing sector is seeking a dedicated Rent Support Officer to ensure effective income management and arrears resolution. This role involves working collaboratively with communities to provide early intervention and support to customers facing financial difficulties. The ideal candidate will have a strong understanding of housing legislation and a passion for delivering excellent customer service. Join a dynamic team committed to making a difference in the lives of over 20,000 residents across Greater Manchester, where your contributions will truly matter.

Qualifications

• Experience in a similar role with knowledge of tenancy conditions.
• Good understanding of housing legislation and welfare benefits.

Responsibilities

• Ensure effective delivery of Income Management operational duties.
• Provide guidance to customers struggling to pay rent.

Skills

Enforcing Tenancy Conditions

Income Collection

Housing Legislation

Welfare Benefits Knowledge

Arrears Recovery Procedures

IT Literacy (Microsoft Office 365)

Job description

Rent Support Officer

Salary: £32,287.50 pa

Manchester, Greater Manchester

Contract Type: Permanent, Full Time

Hours:35 hours per week, Monday - Friday(agile working arrangements in place)

Closing date: Tuesday 13th May

Interview date: Wednesday 21st May

Interview location: Soapworks, Salford Quays, Manchester

Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

We're looking for those that can ensure the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers.

You'll provide early intervention, guidance and assistance to customers who are struggling to pay their rent with the aim to increase income collection. You will working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers.

Assisting to implement our in-house legal process to ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures, the pre action protocol and in line with wider legislation.

We’re always keen to hear from those who will champion, promote and adhere to our Customer Service Standards working with all relevant teams to ensure the delivery of a customer focused service thereby attaining excellent performance standards and outcomes.

We need people who are / have

• Experience in a similar role, with knowledge of enforcing tenancy conditions and ideally dealing withincome collection.

• Good knowledge of housing legislation and welfare benefits.

• Some knowledge of implementing arrears recovery procedures.

• IT literate including Microsoft Office 365

Please note you must have a flexible approach to working hours (including occasional evenings and weekends) and hold a valid driving license, with access to your own vehicle, full MOT with insurance for business use.

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference, we’d love to hear from you.

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