Rent Support Officer

NuWave Government Solutions (NuGOV); Salford; On-site; GBP 33,000; Full time

Job summary

An established industry player is seeking a passionate Rent Support Officer to join their team. In this role, you will help ensure effective income management and support customers facing challenges with rent payments. With a strong commitment to social purpose, this not-for-profit housing association aims to make a difference in the lives of over 20,000 people across Greater Manchester. You will work collaboratively with colleagues to resolve arrears cases and promote excellent customer service standards. If you are dedicated to making a positive impact in the community, this opportunity is for you!

Qualifications

• Experience in a similar role with knowledge of tenancy conditions.
• Good knowledge of housing legislation and welfare benefits.
• IT literate including Microsoft Office 365.

Responsibilities

• Ensure effective delivery of income management duties.
• Provide guidance to customers struggling to pay rent.
• Implement legal processes for arrears action.

Skills

Enforcing tenancy conditions

Income collection

Housing legislation knowledge

Welfare benefits knowledge

Arrears recovery procedures

IT literacy (Microsoft Office 365)

Job description

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Contract Type: Permanent, Full Time

Interview date: Wednesday 21st May

Interview location: Soapworks, Salford Quays, Manchester

Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, its no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

Salary: £32,287.50 pa

Manchester, Greater Manchester

Contract Type: Permanent, Full Time

Hours:35 hours per week, Monday - Friday(agile working arrangements in place)

Closing date: Tuesday 13th May

Interview date: Wednesday 21st May

Interview location: Soapworks, Salford Quays, Manchester

Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, its no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

We're looking for those that can ensure the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers.

You'll provide early intervention, guidance and assistance to customers who are struggling to pay their rent with the aim to increase income collection. You will working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers.

Assisting to implement our in-house legal process to ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures, the pre action protocol and in line with wider legislation.

Were always keen to hear from those who will champion, promote and adhere to our Customer Service Standards working with all relevant teams to ensure the delivery of a customer focused service thereby attaining excellent performance standards and outcomes.

We Need People Who Are / Have

• Experience in a similar role, with knowledge of enforcing tenancy conditions and ideally dealing withincome collection.
• Good knowledge of housing legislation and welfare benefits.
• Some knowledge of implementing arrears recovery procedures.
• IT literate including Microsoft Office 365
  
  

Please note you must have a flexible approach to working hours (including occasional evenings and weekends) and hold a valid driving license, with access to your own vehicle, full MOT with insurance for business use.

Everyones welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference, wed love to hear from you.

#RentSupportOfficer #tenancymanagement #rentcollection #rentarrears#housingjobs #recruiting #Manchesterjobs

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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