Rent Support Officer

Irwell Valley; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking not-for-profit housing association dedicated to improving lives in Greater Manchester. As a vital member of the Income Management team, you will play a key role in ensuring effective rent collection and arrears management. Your proactive approach will help support customers facing challenges in paying rent, while collaborating with colleagues to resolve issues efficiently. This position offers the chance to make a real difference in the community, promoting inclusivity and supporting diverse individuals. If you're passionate about helping others and want to contribute to a meaningful mission, this opportunity is for you.

Qualifications

• Experience in income management and tenancy conditions enforcement.
• Knowledge of housing legislation and welfare benefits.

Responsibilities

• Ensure effective delivery of income management operational duties.
• Provide guidance to customers struggling to pay rent.

Skills

Income Collection

Housing Legislation

Arrears Recovery Procedures

IT Literacy (Microsoft Office 365)

Customer Service

Job description

Interview location: Soapworks, Salford Quays, Manchester

Our organisation is dedicated to people – the residents in our homes, the communities we serve, and our colleagues. We value attitude and behaviour, which are essential for building relationships and delivering excellent experiences. We seek passionate colleagues who are responsible and proactive in their roles.

As a not-for-profit housing association, we provide affordable homes and services to over 20,000 people across Greater Manchester. Our mission is to enable people to live well in their homes and communities, driven by a strong social purpose.

We are looking for individuals to ensure the effective delivery of all Income Management operational duties, focusing on rent collection and arrears management for current and former tenants.

You will provide early intervention, guidance, and assistance to customers struggling to pay rent, aiming to increase income collection. Collaboration with colleagues across Communities is vital to resolve arrears cases promptly and comprehensively.

You will assist in implementing our in-house legal processes to ensure all formal arrears actions are justified, proportionate, and compliant with current policies, procedures, the pre-action protocol, and legislation.

We value those who will uphold and promote our Customer Service Standards, working with relevant teams to deliver a customer-focused service, achieving high performance standards and positive outcomes.

We need people who are / have:

• Experience in a similar role, with knowledge of enforcing tenancy conditions and income collection.
• Good knowledge of housing legislation and welfare benefits.
• Some knowledge of arrears recovery procedures.
• IT literacy, including Microsoft Office 365.
• A flexible approach to working hours, including occasional evenings and weekends.
• A valid driving license, access to a personal vehicle, full MOT, and insurance for business use.

Everyone is welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, fostering a supportive environment. We trust and support our staff to perform their best, which helps us deliver better outcomes for our customers and colleagues.

If you are interested in joining our team and making a difference, we would love to hear from you.

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About the company

Irwell Valley Homes is a housing association serving over 16,000 people across Greater Manchester, employing more than 280 colleagues.

We are a charitable, registered provider of social housing, offering homes mainly for social rent, with some for affordable rent, market rent, and shared ownership. We also support individuals with dementia, mental health issues, disabilities, homelessness, and domestic abuse.

Beyond providing homes, we deliver services and support to help customers sustain tenancies and improve their lives. We collaborate with specialist organisations and engage with customers to shape and review our services.