Rent & Service Charge Operations Manager

Bromford Housing Group; Wolverhampton; Hybrid; GBP 52,000 - 72,000; Full time

Benefits offered by this job

Flexible and hybrid working

Performance related pay

Pension schemes with employer up to 10

Employee Assistance Programme

Generous holiday and sick pay

Annual benefits allowance £500

Job summary

Bromford Housing Group is seeking an experienced Rents & Service Charge Operations Manager to lead a specialist team responsible for rent reviews, service charge administration, data management and regulatory reporting.

You will drive improvements across processes, ensure compliance with rent standards, and provide leadership during a period of transformation and ongoing change across the organisation.

Qualifications

• Experience in rents, service charges and property data management.
• Strong analytical and numerical problem-solving skills.
• Leadership experience managing teams to deliver performance.
• Degree-level qualification; professional finance qualification or equivalent.

Responsibilities

• Lead the delivery of annual rent reviews and customer charge reviews, ensuring compliance with legislation, policy and regulatory requirements.
• Lead operational rent-setting activities, rent and property data processing, reporting and property charge administration.
• Maintain accurate property, rent, service charge and customer data to support decision-making and compliance.
• Design, review and continuously improve operational processes and controls relating to rents, service charges and property administration.
• Lead regulatory returns, including the SDR, and ensure timely submission.
• Coach and develop the Rents & Service Charge team to create a high-performing, customer-focused culture.
• Drive improvements through data, technology and continuous improvement practices.

Skills

Regulatory Rent Standard

Lease Terms

Social Housing Rent

Rent Reviews

Data Management

Leadership

Analytical Skills

Education

Degree-level qualification

Finance qualification (CIMA/ACCA/ACA)

Job description

Rent & Service Charge Operations Manager

Published 4 days ago

Closing in 10 days

This is a Fixed term , Full Time vacancy.

About the role

Contract: 12-month fixed term
Hours: Full time, 37.5 hours per week
Contractual base: Negotiable - occasional travel to Worcester required
Closing date: 01/10/2026

Help us ensure our rents, service charges and property data provide the foundation for excellent customer outcomes and regulatory compliance.

At Bromford, accurate rent and service charge management is critical to delivering excellent services to our customers, maintaining regulatory compliance and supporting effective business decision-making. As our Rents & Service Charge Operations Manager, you'll lead a specialist team responsible for the operational delivery of rent reviews, service charge administration, property data management and regulatory reporting.

You’ll drive continuous improvement across operational processes, use data and technology to enhance efficiency and provide leadership to a high-performing team that supports key organisational activities, including annual rent reviews and completion of the Statistical Data Return (SDR).

What you’ll be doing

As Rents & Service Charge Operations Manager, you’ll lead the operational management of rent and service charge activities across the organisation. You’ll be responsible for maintaining robust controls, ensuring compliance with regulatory requirements and overseeing the integrity of property, rent and customer charge data.

Working closely with stakeholders across the business, you’ll develop and improve income‑setting processes, provide expert guidance on rent‑related matters and ensure customers receive clear and accurate information regarding rent and service charge changes.

Your responsibilities will include:

• Leading the delivery of annual rent reviews and customer charge reviews, ensuring compliance with legislation, policy and regulatory requirements.
• Acting as the organisational lead for operational rent‑setting activities, rent and property data processing, reporting and property charge administration.
• Managing and maintaining accurate property, rent, service charge and customer data to support organisational decision‑making and compliance.
• Designing, reviewing and continuously improving operational processes and controls relating to rents, service charges and property administration.
• Leading the completion of regulatory returns, including the Statistical Data Return (SDR).
• Leading, coaching and developing the Rents & Service Charge Operations team, creating a high‑performing and customer‑focused culture.
• Driving operational improvements through the effective use of data, technology and continuous improvement practices.

What we’re looking for

We’re looking for an experienced operational leader with strong technical expertise in rents, service charges and property data management. You’ll combine excellent analytical skills with a customer‑focused approach and the ability to build strong relationships across the organisation.

You’ll bring:

• Strong understanding of the Regulatory Rent Standard, lease terms and social housing rent legislation.
• Experience of setting, reviewing and validating regulated rents and service charges across multiple tenure types.
• Experience completing regulatory returns, particularly the Statistical Data Return (SDR).
• Experience improving data quality and leading data improvement initiatives.
• Proven leadership experience, including managing, motivating and developing teams to deliver strong performance.
• Strong analytical, numerical and problem‑solving skills, with a methodical and detail‑oriented approach.
• Ideally a degree‑level qualification and a professional finance qualification such as CIMA, ACCA, ACA or equivalent, although relevant experience will also be considered.

This is an opportunity to play a pivotal role in one of the most important operational areas within our Finance function. You’ll help ensure the accuracy, compliance and effectiveness of the processes that underpin rent and service charge management across Bromford, while leading a skilled team through a period of ongoing improvement and transformation.

You’ll join an organisation where data, customer outcomes and continuous improvement matter, and where you’ll have the opportunity to influence key decisions, develop your career and make a meaningful impact for customers and colleagues alike.

If you are successful, you will move onto Bromford 2019 terms and conditions (T&Cs). For more information and FAQs about our T&Cs, visit Hub. This will not apply if you are moving into a role as a secondment, in which case your substantive T&Cs will remain in place for the duration of your secondment, with any exceptions confirmed to you at the point of offer.

What we offer

• Flexible and hybrid working; many roles support working across our main locations and home
• Performance related pay based on shared success
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Generous holiday, occupational sick pay and paid family leave
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

About us

We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future‑ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values‑driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.