Rent and Service Charge Manager

Bromford Flagship Livewest; Northampton; Hybrid; GBP 37,000 - 50,000; Full time

Benefits offered by this job

Family friendly policies

Health and wellbeing support

Job summary

Bromford Flagship LiveWest is seeking an experienced Rent and Service Charge Manager to lead the rent setting and service charge function within the Finance team, ensuring charges are fair, accurate, and compliant.

You will drive improvements in systems and data quality, build relationships with stakeholders across Development, Assets, Housing, Finance, and IT, and shape the Group's rent strategy.

Qualifications

• proven experience managing a team of finance professionals.
• experience working within the housing sector, including rent and service charge setting in a regulated environment.
• AAT, ACCA, CIMA, ICAEW, (or equivalent) qualifications; or significant relevant experience
• strong knowledge of financial accounting systems and data reconciliation processes.
• demonstrable experience implementing and improving financial systems and processes.
• a track record of driving performance improvement and operational excellence.
• excellent stakeholder management and collaborative working skills.

Responsibilities

• lead and develop the Rent and Service Charge team, supporting both professional and personal development.
• manage Flagship's rent setting and service charge function within the wider Finance team.
• ensure tenant charges are fair, accurate, consistent, and compliant with policy and regulatory requirements.
• help shape the Group's rent setting and service charge strategy.
• monitor and improve understanding of the gap between service charge income and service charge costs.
• drive continuous improvement across systems, data, and processes to enhance customer service and financial performance.
• build strong relationships with stakeholders across Development, Assets, Housing, Finance, and IT teams.

Skills

Team management

Housing sector knowledge

Accounting qualifications

Financial systems

Process improvement

Stakeholder management

Regulatory compliance

Education

Accounting qualifications

Tools

Microsoft Excel

Job description

Do you have experience managing finance professionals within a dynamic operational business? Have you worked within the housing sector and have a strong understanding of rent setting and service charge management in a regulated environment? Are you qualified, or experienced in accountancy and confident working with financial systems, data, and complex reconciliations?

Here at Bromford Flagship LiveWest, we're looking for an experienced Rent and Service Charge Manager to manage the Flagship rent setting and service charge function, ensuring customer charges are fair, accurate, consistent, and compliant with regulatory requirements. You'll play a key role in shaping our approach to rent and service charge management while driving improvements in systems, data quality, customer service, and financial recovery.

Location: Negotiable - occasional travel to Norwich required
Hours: Full Time with agile working
Contract: 12-month fixed term contract

WHAT YOU'LL BE DOING

As Rent and Service Charge Manager, you will:

• lead and develop the Rent and Service Charge team, supporting both professional and personal development.

• manage Flagship's rent setting and service charge function within the wider Finance team.

• ensure tenant charges are fair, accurate, consistent, and compliant with policy and regulatory requirements.

• help shape the Group's rent setting and service charge strategy.

• monitor and improve understanding of the gap between service charge income and service charge costs.

• drive continuous improvement across systems, data, and processes to enhance customer service and financial performance.

• build strong relationships with stakeholders across Development, Assets, Housing, Finance, and IT teams.

Essential Experience

• proven experience managing a team of finance professionals.

• experience working within the housing sector, including rent and service charge setting in a regulated environment.

• AAT, ACCA, CIMA, ICAEW, (or equivalent) qualifications; or significant relevant experience

• strong knowledge of financial accounting systems and data reconciliation processes.

• demonstrable experience implementing and improving financial systems and processes.

• a track record of driving performance improvement and operational excellence.

• excellent stakeholder management and collaborative working skills.

Technical Expertise

• strong financial and analytical skills with excellent attention to detail.

• advanced computer literacy, particularly in Microsoft Excel.

• confidence working with large datasets, financial systems, and reporting tools.

For full details on the role and its responsibilities, click here to view the Rent and Service Charge Manager - The Part I Play document.

WHY JOIN US?

This is an opportunity to take ownership of a critical finance function within a customer-focused organisation committed to delivering value for money and excellent services.

You'll have the chance to:

• lead a key team supporting thousands of customers.

• influence rent and service charge strategy across the Group.

• drive meaningful improvements in systems, processes, and customer outcomes.

• work collaboratively with teams across the business.

• continue developing your technical, leadership, and sector expertise.

WHAT WE OFFER

• competitive salary - £43514.00 per annum

• family friendly policies

• health and Wellbeing support

Full benefit details depend on office location.

Important information

Closing Date: 29th September 2026 (Midnight)

First Interview Date: 9th October 2026, King Street - Norwich

About Us
Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.