Rent & Service Charge Operations Manager

Bromford

Wolverhampton

Hybrid

GBP 60,000 - 85,000

Full time

2 days ago

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Benefits offered by this job

Flexible & hybrid working

Performance-based pay

Pension contributions up to 10%

Employee Assistance Programme

Generous holiday & sick pay

Career development opportunities

Job summary

Bromford is seeking an experienced Rents & Service Charge Operations Manager to lead a specialist team responsible for rent reviews, service charge administration, and regulatory reporting. You will drive process improvements, ensure data integrity, and support key organisational decisions with robust data.

You will lead, coach and develop a high-performing team, delivering accurate rent-related information to customers and stakeholders, while maintaining regulatory compliance and accounting

Qualifications

Experience leading rent and service charge operations in housing/funding environments.
Experience with regulatory returns, including SDR.
Strong analytical and numerical skills with attention to detail.

Responsibilities

Lead annual rent reviews and service charge reviews, ensuring compliance.
Oversee rent-setting processes and data integrity for property and charges.
Drive data quality improvements and regulatory reporting (SDR).
Coach and develop the Rents & Service Charge Operations team to high performance.

Skills

Leadership

Regulatory knowledge

Analytical skills

Attention to detail

Stakeholder management

Education

Degree-level qualification

CIMA/ACCA/ACA or equivalent

Tools

Finance data systems

Job description

About The Role

Contract: 12-month fixed term

Hours: Full time, 37.5 hours per week

Contractual base: Negotiable - occasional travel to Worcester required

Closing date: 01/10/2026

Help us ensure our rents, service charges and property data provide the foundation for excellent customer outcomes and regulatory compliance.

At Bromford, accurate rent and service charge management is critical to delivering excellent services to our customers, maintaining regulatory compliance and supporting effective business decision-making. As our Rents & Service Charge Operations Manager, you'll lead a specialist team responsible for the operational delivery of rent reviews, service charge administration, property data management and regulatory reporting.

You'll drive continuous improvement across operational processes, use data and technology to enhance efficiency and provide leadership to a high-performing team that supports key organisational activities, including annual rent reviews and completion of the Statistical Data Return (SDR).

What You'll Be Doing

As Rents & Service Charge Operations Manager, you'll lead the operational management of rent and service charge activities across the organisation. You'll be responsible for maintaining robust controls, ensuring compliance with regulatory requirements and overseeing the integrity of property, rent and customer charge data.

Working closely with stakeholders across the business, you'll develop and improve income-setting processes, provide expert guidance on rent-related matters and ensure customers receive clear and accurate information regarding rent and service charge changes.

Your Responsibilities Will Include

Leading the delivery of annual rent reviews and customer charge reviews, ensuring compliance with legislation, policy and regulatory requirements.

Acting as the organisational lead for operational rent-setting activities, rent and property data processing, reporting and property charge administration.

Managing and maintaining accurate property, rent, service charge and customer data to support organisational decision-making and compliance.

Designing, reviewing and continuously improving operational processes and controls relating to rents, service charges and property administration.

Leading the completion of regulatory returns, including the Statistical Data Return (SDR).

Leading, coaching and developing the Rents & Service Charge Operations team, creating a high-performing and customer-focused culture.

Driving operational improvements through the effective use of data, technology and continuous improvement practices.

What We're Looking For

We're looking for an experienced operational leader with strong technical expertise in rents, service charges and property data management. You'll combine excellent analytical skills with a customer-focused approach and the ability to build strong relationships across the organisation.

You’ll Bring

Strong understanding of the Regulatory Rent Standard, lease terms and social housing rent legislation.

Experience of setting, reviewing and validating regulated rents and service charges across multiple tenure types.

Experience completing regulatory returns, particularly the Statistical Data Return (SDR).

Experience improving data quality and leading data improvement initiatives.

Proven leadership experience, including managing, motivating and developing teams to deliver strong performance.

Strong analytical, numerical and problem-solving skills, with a methodical and detail-oriented approach.

Ideally a degree-level qualification and a professional finance qualification such as CIMA, ACCA, ACA or equivalent, although relevant experience will also be considered.

Why join us?

This is an opportunity to play a pivotal role in one of the most important operational areas within our Finance function. You'll help ensure the accuracy, compliance and effectiveness of the processes that underpin rent and service charge management across Bromford, while leading a skilled team through a period of ongoing improvement and transformation.

You’ll join an organisation where data, customer outcomes and continuous improvement matter, and where you’ll have the opportunity to influence key decisions, develop your career and make a meaningful impact for customers and colleagues alike.

Important Information For Internal Colleagues

If you are successful, you will move onto Bromford 2019 terms and conditions (T&Cs). For more information and FAQs about our T&Cs, visit Hub. This will not apply if you are moving into a role as a secondment, in which case your substantive T&Cs will remain in place for the duration of your secondment, with any exceptions confirmed to you at the point of offer.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

What We Offer