Investment Administrator

Bromford; Tewkesbury; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Flexible & hybrid working

£500 benefits fund

27 days annual leave + bank holidays

Pension up to 10%

Life Assurance

Wellbeing support & virtual GP

Job summary

Bromford is seeking an Investment Administrator for a fixed-term 7-month contract in Tewkesbury. The role is 37.5 hours/week with a hybrid pattern: 2–3 days in the office and the rest from home.

You will handle customer enquiries, provide admin and project support, and help plan and deliver investment works to improve homes and communities. We value highly organised, customer-focused professionals who can communicate clearly, manage data accurately, and work well both independently and within a

Qualifications

• Experience in a customer-focused role with clear, empathetic communication.
• Ability to manage data accurately and produce clear records using Word/Excel/Outlook.
• Strong written and verbal communication, able to explain information to varied audiences.
• Ability to work independently, manage multiple priorities and support team goals.

Responsibilities

• Be the first point of contact for customer enquiries with clear, helpful information.
• Provide administrative and project support to help plan, monitor and deliver investment works.
• Collaborate with colleagues in the office 2–3 days a week and work from home for the rest.
• Build strong working relationships with contractors and stakeholders.

Skills

Customer service

Communication

Time management

Teamwork

Tools

MS Word

Excel

Outlook

Job description

Contract: Fixed term contract for 7 months

Hours: 37.5 hours per week

Location(s): Tewkesbury

As our Investment Administrator, you’ll play a vital part in supporting the effective operation of our Home Investment Team. You’ll be the first point of contact for managing customer enquiries, ensuring that residents receive timely, clear and helpful information. Alongside providing excellent customer service, you’ll deliver a range of administrative and project support functions, helping the team to plan, monitor, and deliver investment works that improve our homes and neighbourhoods.

This role is key to ensuring that we achieve our goal of providing homes that our customers are proud to live in – homes that support them and their families to thrive, not hold them back.

You’ll be based in the office 2–3 days per week, collaborating closely with colleagues, and will also have the flexibility to work from home for the remainder of the week.

Join Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the South West, Central, and East of England. As the UK’s largest provider of new affordable homes, delivering over 3,000 each year, we are at the forefront of tackling the housing challenge and building stronger communities.

What We’re Looking For

We’re looking for someone who is highly organised, customer-focused, and proactive in supporting colleagues. You will:

• Have experience of working in a customer-focused role, with the ability to provide clear, empathetic, and professional communication.
• Be confident using Microsoft Word, Excel, and Outlook, with the ability to manage data accurately and produce clear records.
• Demonstrate excellent written and verbal communication skills, with the ability to adapt technical information for a range of audiences.
• Show the ability to work independently, manage multiple priorities, and use your initiative to support team goals.
• Be a team player who can build strong, positive working relationships with colleagues, contractors, and other stakeholders.

Additional Requirements

• Ability to complete a Basic DBS check.
• Commitment to providing outstanding customer service and continuous service improvement.
• A flexible approach to work, with the ability to adapt as priorities change.
• Willingness to work in a hybrid way, with 2–3 days per week in the office and the rest from home.

Benefits Package

• Flexible Working: We’re happy to explore options if this is important to you
• Personal benefits fund: £500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership
• Annual leave: 27 days per year, plus bank holidays, with an option to buy or sell up to 5 days
• Pension options: Choose from two pension schemes, with employer contributions of up to 10%
• Life Assurance
• Wellbeing Support – not just for you, but also for your partner, children, parents, and siblings. Plus, access to a free app with virtual GP services and mental health resources.
• Retail discounts: Save money on groceries, clothing, electronics, and more
• Family Leave – supporting colleagues with parental and dependant responsibilities, including maternity, paternity, adoption, parental, dependent care, and carers’ leave.

Closing Date: 23rd September 2026

For any queries, please contact the Resourcing Team at [e-mail]

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

What We Offer

• Flexible and hybrid working; many roles support working across our main locations and home
• Performance related pay based on shared success
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Generous holiday, occupational sick pay and paid family leave
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Attractive career development opportunities