Hybrid Credit Controller: Rent Arrears & Recovery

Lloyds Banking Group; Manchester; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Hybrid Working

Job Share

Job summary

Lloyds Living is seeking a proactive Credit Controller to support rent arrears and debt recovery across our property portfolio in Manchester. The role focuses on maintaining records, engaging with customers to resolve payments, and negotiating repayment plans while ensuring compliance with company procedures.

You will work in a busy, customer-focused environment, collaborating with residents, guarantors, and partners to minimise arrears and support fair, consistent customer outcomes.

Qualifications

• Previous experience in Credit Control, Rent Arrears, Income Recovery, or Accounts Receivable.
• Experience handling overdue accounts and negotiating payment arrangements.
• Strong telephone, written communication, and customer service skills.

Responsibilities

• Monitor rent accounts and outstanding balances across the property portfolio.
• Contact customers, guarantors, and other relevant parties regarding overdue payments.
• Issue arrears communications, reminders, notices, and other correspondence in line with procedures.
• Investigate and resolve account discrepancies and payment queries.
• Negotiate realistic and sustainable repayment plans where appropriate.
• Support customers experiencing financial difficulties and signpost available assistance.
• Escalate cases for legal action or external debt recovery where required.
• Liaise with solicitors, debt collection agencies, and internal stakeholders on escalated cases.
• Maintain accurate records of all customer contact and recovery actions.
• Assist with the recovery of tenancy-related charges, damages, and other debts.

Skills

Credit control

Rent arrears

Communication skills

Negotiation

Excel

Tools

Qube PM

Job description

Lloyds Living is seeking a proactive Credit Controller to support rent arrears and debt recovery across our property portfolio in Manchester. The role focuses on maintaining records, engaging with customers to resolve payments, and negotiating repayment plans while ensuring compliance with company procedures.

You will work in a busy, customer-focused environment, collaborating with residents, guarantors, and partners to minimise arrears and support fair, consistent customer outcomes.