Rent Officer

Civic Recruitment Limited; Bromsgrove; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

3 Month Contract

Bi-weekly Pay

Job summary

Civic Recruitment Limited seeks an experienced Rent Officer for a 3-month contract in Bromsgrove District. The role focuses on maximizing rental income, reducing arrears, and supporting tenancy sustainment.

You will manage rent accounts, pursue arrears recovery, attend court proceedings, and liaise with Housing Officers, Benefits Teams, DWP, and support agencies. The ideal candidate has strong legal knowledge in housing income management, experience in court, and a commitment to safeguarding

Qualifications

• Minimum 3 years' experience in Housing Income Collection or Arrears Management.
• Experience managing complex arrears cases and representing landlords in court.
• Experience supporting vulnerable tenants and working with welfare benefits.
• Understanding of rent recovery legislation, housing acts, and welfare reform.
• Familiarity with possession proceedings and tenancy sustainment principles.
• Strong negotiation, communication, and customer service skills.

Responsibilities

• Income Collection & Arrears Recovery across a portfolio of properties.
• Advise tenants on Universal Credit, Housing Benefit, and Welfare Benefits.
• Prepare legal notices, court documentation, and witness statements; represent landlords in court.
• Support tenancy sustainment through home visits and referrals to support services.
• Conduct rent surgeries and community engagement to promote payment culture.
• Collaborate with Housing Officers and support agencies on tenancy and income plans.
• Maintain records, monitor arrears, and produce routine reports.

Skills

Income collection

Arrears recovery

Welfare benefits

Court proceedings

Tenant support

Stakeholder liaison

Job description

Bromsgrove, United Kingdom | Posted on 28/07/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

Rent Officer – 3 Month Contract

? CLEAN UK DRIVING LICENCE REQUIRED

? DBS CHECK REQUIRED

Location: Bromsgrove District

Contract: 3 Month Contract

Hours: Full Time

Summary

We are seeking an experienced Rent Officer to join our dynamic Housing Income Team on a 3-month contract. This pivotal role involves maximizing rental income, reducing arrears, and supporting tenancy sustainment. You will manage a portfolio of properties, handle rent accounts, pursue arrears recovery, attend court proceedings, and support vulnerable tenants. This position requires collaboration with Housing Officers, Benefits Teams, DWP, support agencies, and legal services. It is an excellent opportunity for a professional with strong legal knowledge and court experience in housing income management.

Responsibilities

• Income Collection & Arrears Recovery
  • Manage rent accounts and maximize rental income.
  • Implement early intervention measures to prevent arrears escalation.
  • Negotiate repayment arrangements and maintain accurate records.
  • Manage court cost accounts and introductory tenancy accounts.
• Welfare Benefits & Financial Inclusion
  • Advise tenants on Universal Credit, Housing Benefit, and Welfare Benefits.
  • Assist residents in maximizing income and benefit entitlement.
  • Identify financial hardship and refer residents to support services.
• Court & Legal Enforcement
  • Prepare legal notices, court documentation, and witness statements.
  • Represent landlords in court for possession claims and related proceedings.
  • Liaise with legal representatives and progress cases through legal recovery.
• Tenancy Sustainment
  • Conduct home visits and tenant interviews to identify support needs.
  • Refer tenants to internal and external support agencies.
  • Support vulnerable households through crisis situations.
• Resident & Community Engagement
  • Conduct rent surgeries and community support sessions.
  • Promote a positive payment culture and deliver customer-focused services.
• Partnership Working
  • Collaborate with Housing Officers, Neighbourhood Teams, and support agencies.
  • Contribute to coordinated tenancy and income management plans.
• Performance & Reporting
  • Maintain accurate records and monitor arrears performance.
  • Produce reports and ensure compliance with service standards and KPIs.
• Coaching & Team Support
  • Assist with training and mentoring junior staff.
  • Share best practices and support team development.
• Safeguarding & Compliance
  • Identify safeguarding concerns and follow procedures.
  • Ensure compliance with GDPR, housing legislation, and council policies.

Requirements

• Minimum 3 years' experience in Housing Income Collection or Arrears Management.
• Experience managing complex arrears cases and representing landlords in court.
• Experience supporting vulnerable tenants and working with welfare benefits.
• Understanding of rent recovery legislation, housing acts, and welfare reform.
• Familiarity with possession proceedings and tenancy sustainment principles.
• Strong negotiation, communication, and customer service skills.
• Ability to manage difficult conversations and a diverse caseload.
• Excellent organisational, time management, and report-writing skills.
• Community-based role across Bromsgrove District.
• Regular home visits and tenant appointments.
• Attendance at court hearings and legal proceedings.
• Agile working across multiple locations with district travel required.

What's on Offer?

• 3 Month Contract
• Location: Bromsgrove District
• Bi-weekly Pay
• Opportunity to work within a busy Housing Income Team supporting residents and maximizing rental income.

Applications are particularly welcomed from candidates with experience as a Rent Officer, Income Officer, Housing Income Officer, Arrears Officer, Income Recovery Officer, Tenancy Sustainment Officer, Revenues Officer, or Housing Management Officer.