Income Officer

Niyaa People Ltd; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Niyaa People Ltd is recruiting an experienced Income Officer for an established Housing Association in Birmingham on an initial 2-month temporary contract. You will manage rent accounts, drive end-to-end income recovery, and assist with basic tenancy management as needed.

The role requires experience in social housing, ability to travel across the local area, and strong communication and negotiation skills to support tenants and colleagues.

Qualifications

• Previous experience as Income Officer in housing or social housing.
• Experience delivering end-to-end income recovery including legal action.
• Ability to handle complex arrears and sustain tenancies.

Responsibilities

• Manage a portfolio of rent accounts to maximise income and minimise arrears.
• Deliver end-to-end income recovery, including court actions when required.
• Manage complex arrears cases and agree realistic repayment plans.
• Carry out home visits and maintain tenant contact for positive outcomes.
• Provide advice on welfare benefits, including Universal Credit.
• Respond to tenancy enquiries and assist with tenancy-related matters.
• Collaborate with internal teams and external agencies to resolve issues.
• Maintain accurate records in line with housing policies.

Skills

Communication skills

Negotiation

Customer service

Driving licence

Job description

We are currently recruiting for an experienced Income Officer to join a well-established Housing Association in Birmingham on an initial 2-month temporary contract. This is a fantastic opportunity for someone with a strong background in social housing who can hit the ground running. You'll be responsible for managing a patch of rent accounts, delivering the full end-to-end income recovery process, while also providing a small amount of general tenancy management support where needed.

Key Responsibilities of an Income Officer

• Manage a portfolio of rent accounts, ensuring rental income is maximised and arrears are kept to a minimum.
• Deliver the full income recovery process, from early intervention through to legal action and court where required.
• Manage complex arrears cases, working with customers to agree realistic repayment plans and sustain tenancies.
• Carry out home visits and maintain regular contact with tenants to support positive outcomes.
• Provide advice and signposting around Universal Credit, welfare benefits and financial support.
• Respond to general tenancy enquiries and support customers with basic tenancy-related matters.
• Work closely with internal teams and external agencies to resolve issues and deliver an effective service.
• Ensure accurate record keeping and compliance with relevant policies and housing legislation.

About You

• Previous experience working as an Income Officer within a Housing Association or social housing environment.
• Proven experience managing the end-to-end income recovery process, including legal action.
• Experience handling complex arrears cases and supporting tenancy sustainment.
• A good understanding of welfare benefits, Universal Credit and rent recovery legislation.
• Excellent communication, negotiation and customer service skills.
• Strong organisational skills with the ability to manage a busy and varied caseload.
• A full UK driving licence and access to your own vehicle, as the role involves regular travel across the local area.