Income Officer – Full Time – Stoke Pound

Catering; Stoke Pound; On-site; GBP 36,000 - 42,000; Full time

Job summary

The Income Officer role is for a social housing provider on a temporary basis, covering staff sickness for up to three months. The position is initially office-based with potential to work from home two to three days per week.

You will manage rent accounts, recover arrears, advise on benefits and Universal Credit, and support tenants to sustain their tenancies. Travel to attend home visits and court hearings will be required as needed.

Qualifications

• Previous income management or rent-arrears experience within social housing.
• Previous court attendance experience relating to rent-arrears cases.
• Good knowledge of arrears recovery, pre-action protocols and possession proceedings.
• Strong customer service, communication and negotiation skills.
• Experience managing a busy and varied caseload.
• Experience using Aareon QL and Mobysoft RentSense is highly desirable.
• Able to travel occasionally for home visits and court attendance.

Responsibilities

• Managing a portfolio of rent accounts and taking timely action to recover arrears.
• Contacting customers and agreeing realistic repayment arrangements.
• Providing advice on benefits, Universal Credit and financial support.
• Supporting customers to sustain their tenancies.
• Preparing arrears correspondence, legal notices, witness statements and court documentation.
• Attending court and supporting or presenting rent-arrears cases at hearings.
• Undertaking occasional home visits across Bromsgrove and the surrounding areas.
• Maintaining accurate case notes and monitoring repayment arrangements and court orders.
• Working with Housing, Tenancy Sustainment, Benefits and Finance teams.
• Using Aareon QL and Mobysoft RentSense to manage and prioritise cases.

Tools

Aareon QL

Mobysoft RentSense

Job description

Income Officer Social Housing

• Pay: £19.00 per hour PAYE or £25.00 per hour Umbrella
• Salary equivalent: Approximately £37,000 per annum
• Hours: MondayFriday, 9am5pm
• Location: Bromsgrove, B60

• Travel: Full UK Drivers license and access to a vehicle is required.
• Compliance: Standard DBS is required.
• Experience: Ideal candidate should have court level experience.
• Contract: Temporary sickness cover for up to three months with potential to an extension.

We are recruiting an experienced Income Officer to join a well-established social housing provider on a temporary basis, covering staff sickness for up to three months.

The role will initially be office-based. Once you are familiar with the organisations processes, there may be the opportunity to work from home two to three days per week.

Key responsibilities:

• Managing a portfolio of rent accounts and taking timely action to recover arrears.
• Contacting customers and agreeing realistic repayment arrangements.
• Providing advice on benefits, Universal Credit and financial support.
• Supporting customers to sustain their tenancies.
• Preparing arrears correspondence, legal notices, witness statements and court documentation.
• Attending court and supporting or presenting rent-arrears cases at hearings.
• Undertaking occasional home visits across Bromsgrove and the surrounding areas.
• Maintaining accurate case notes and monitoring repayment arrangements and court orders.
• Working with Housing, Tenancy Sustainment, Benefits and Finance teams.
• Using Aareon QL and Mobysoft RentSense to manage and prioritise cases.

About you:

• Previous income management or rent-arrears experience within social housing.
• Previous court attendance experience relating to rent-arrears cases.
• Good knowledge of arrears recovery, pre-action protocols and possession proceedings.
• Strong customer service, communication and negotiation skills.
• Experience managing a busy and varied caseload.
• Experience using Aareon QL and Mobysoft RentSense is highly desirable.
• Able to travel occasionally for home visits and court attendance.

Income Officer Rent Arrears Officer Income Management Rent Recovery Officer Housing Officer Social Housing Housing Association Tenancy Sustainment Rent Collection Arrears Recovery Court Attendance Possession Proceedings Pre-Action Protocol Universal Credit Welfare Benefits Financial Inclusion Aareon QL Mobysoft RentSense Housing Management Home Visits Customer Service Vulnerable Customers Bromsgrove Worcestershire Redditch Kidderminster Birmingham West Midlands

Salary: £19 – £25/hour

Job Type: Contract, Temporary

Location: B60, Stoke Pound, Worcestershire