Rent & Income Support Advisor (12-Month FTC)

Irwell Valley Homes; Greater Manchester; On-site; GBP 30,000 - 37,000; Full time

Job summary

Irwell Valley Homes in Manchester is seeking a Rent & Income Support Officer to deliver rent and service charge income management and support tenants to maintain their tenancies. The role is a 12-month fixed-term contract, full-time (35 hours per week).

You will intervene early, help customers maximise income, manage arrears, and work with colleagues to achieve sustainable outcomes while ensuring fair processes and compliance. Closing date 6 November 2026; interview week of 16 November 2026.

Qualifications

• Experience in housing, income collection, benefits/welfare, financial services or a similar customer support environment.
• Confident supporting customers through challenging or sensitive financial circumstances.
• Ability to manage cases, apply procedures fairly and make sound decisions.
• Strong communication and problem-solving skills with an empathetic approach.
• Good digital skills and a willingness to develop knowledge of social housing, benefits and rent recovery.

Responsibilities

• Deliver effective rent and service charge income management and support strong collection performance while helping customers sustain their tenancies.
• Provide early intervention and tailored support to help customers manage affordability pressures, maximise their income and address rent arrears at the earliest opportunity.
• Work with customers struggling to meet rent or arrears payments, providing early intervention, guidance and practical support; collaborate with colleagues and external partners for sustainable outcomes.
• Manage arrears and recovery action fairly, consistently and proportionately, ensuring support and engagement are prioritised before escalation and that any formal action is in line with policies and legislation.

Skills

Housing experience

Income collection

Benefits/welfare knowledge

Customer support

Financial services

Job description

Irwell Valley Homes in Manchester is seeking a Rent & Income Support Officer to deliver rent and service charge income management and support tenants to maintain their tenancies. The role is a 12-month fixed-term contract, full-time (35 hours per week).

You will intervene early, help customers maximise income, manage arrears, and work with colleagues to achieve sustainable outcomes while ensuring fair processes and compliance. Closing date 6 November 2026; interview week of 16 November 2026.