Housing Rent & Income Support Advisor (Manchester)

Irwell Valley Homes; Trafford; Presencial; GBP 30.000 - 37.000; Jornada completa

Descripción de la vacante

Irwell Valley Homes is recruiting a Rent & Income Support Officer in Manchester to deliver rent and service charge income management, supporting customers to sustain tenancies and maximise income. This 12-month fixed term contract is full-time (35 hours per week) with a salary of £33,417.56 per annum and DBS checks will apply.

You will identify affordability pressures, provide early intervention, and work with customers and partners to achieve sustainable outcomes, including arrears recovery

Formación

• Experience in housing or social housing environments.
• Ability to support customers with affordability and benefits.
• Skilled in case management and sound decision making.
• Strong communication and empathy in dealing with customers.

Responsabilidades

• Deliver rent and service charge income management.
• Provide early intervention to help sustain tenancies.
• Collaborate with customers, partners and colleagues to achieve outcomes.

Conocimientos

Housing experience

Income collection

Benefits knowledge

Communication skills

Problem solving

Descripción del empleo

Irwell Valley Homes is recruiting a Rent & Income Support Officer in Manchester to deliver rent and service charge income management, supporting customers to sustain tenancies and maximise income. This 12-month fixed term contract is full-time (35 hours per week) with a salary of £33,417.56 per annum and DBS checks will apply.

You will identify affordability pressures, provide early intervention, and work with customers and partners to achieve sustainable outcomes, including arrears recovery