Income Recovery & Tenant Support Officer

Incommunities; Bradford; Hybrid; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Car user allowance

Pension scheme with employer contrib.

Hybrid working

Annual leave 28-32 days

Free parking onsite

Training and funded qualifications

Employee assistance programme

Job summary

Incommunities in Bradford is seeking an Income Officer to protect rental income and reduce arrears through proactive debt recovery and tailored customer support. You’ll provide budgeting and benefits advice, manage welfare benefits and liaise with multi-agency partners to prevent homelessness.

The role involves representing the landlord in court when required, developing action plans for at-risk customers, and promoting financial inclusion through budgeting education. Hybrid working is available.

Qualifications

• Good knowledge of the Social Housing Sector and factors affecting at risk customers.
• Experience of safeguarding and dealing with socially and/or financially vulnerable individuals.
• Experience of advocating for people, managing debt and giving budgeting advice.
• Knowledge and experience of benefit and/or housing management or tenancy support.
• Strong communication skills, both verbal and written.
• Right to work in the UK; visa sponsorship not available.
• A basic DBS check will be required as part of pre-employment.

Responsibilities

• Provide representation for Incommunities in County Court for the recovery of arrears when required.
• Provide budgeting and benefits advice to promote financial independence.
• Manage a caseload of welfare benefits and money advice cases.
• Conduct telephone triage and provide tailored debt advice, including signposting to specialist services.
• Promote financial inclusion by teaching budgeting and money management skills.
• Respond to concerns from colleagues, external contacts, or customers requiring additional support.
• Provide advice on budgeting, employment, life skills, and tenancy management.
• Provide advice and specialist support to Neighbourhood Officers and other agencies.
• Build and maintain links with DWP, Housing Benefit departments, and local partners.
• Support Incommunities teams by accepting referrals for benefit and money advice.
• Participate in campaigns promoting money advice and benefits take-up and create related publicity materials.
• Undertake recovery action for current and former tenancy debts including rent arrears, court costs and miscellaneous debts.
• Produce Notices of Seeking Possession and supporting documentation for County Court proceedings.
• Assess and support customers at risk of tenancy failure with action plans.
• Respond to concerns about at-risk customers and create support plans or refer as necessary.
• Provide support to vulnerable tenants and liaise with Neighbourhood Officers to prevent homelessness.

Skills

Communication skills

Social housing sector knowledge

Safeguarding experience

Budgeting and debt advice

Driving licence

Right to work in the UK

DBS disclosure pre-employment

Job description

Incommunities in Bradford is seeking an Income Officer to protect rental income and reduce arrears through proactive debt recovery and tailored customer support. You’ll provide budgeting and benefits advice, manage welfare benefits and liaise with multi-agency partners to prevent homelessness.

The role involves representing the landlord in court when required, developing action plans for at-risk customers, and promoting financial inclusion through budgeting education. Hybrid working is available.