Rent Assistant

Platform Housing Group; Birmingham; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual leave up to 28 days

Flexible working

Work from home

Medicash membership

Health & wellbeing plans

Pension contributions

Learning & development

EV salary sacrifice

Rewards and wellbeing hub

Retail discounts

Job summary

Platform Housing Group is recruiting two Rent Assistants to join our Income team. You will handle customer inquiries mainly by telephone, keep accurate records, and contribute to resolving rent account queries as part of a busy frontline team.

You'll work 35 hours per week, typically 8:30am-5:00pm, with home-based duties and fortnightly travel to our Birmingham Business Park office. We offer comprehensive training, supportive mentoring, and a range of family-friendly and wellbeing benefits.

Qualifications

• Experience working with customers in a customer focused environment.
• Ideally understanding welfare benefits or money management advice (training provided).
• Ability to show empathy, strong listening skills and a positive attitude.
• Housing sector experience is desirable but not required.

Responsibilities

• Handle customer calls about rent accounts with a focus on excellent service.
• Keep accurate records of customer interactions on our systems.
• Support a busy frontline Income team with a collaborative approach.
• Take advantage of training and mentoring offered to new starters.
• Assist customers with money management advice where appropriate.

Skills

Customer service

Listening skills

Empathy

Welfare benefits knowledge

Job description

Are you a People Person and would love to work in a role where you can really make a difference?

We have a fantastic opportunity for two Rent Assistants to join our Income team, one on a permanent basis and another on a 6-month contract or secondment basis. So, if you're looking for a new challenge in a varied role that will develop your customer service skills, then this could be the ideal opportunity for you!

A lot of your interactions with customers will be on the telephone, so you will need to be a good listener to give our customers an excellent service whenever they contact the Income team to discuss their rent account. You will also need to keep accurate records of the contact you have with each customer on our systems.

This is a busy front-line team which makes a real difference to the lives of our customers. You will be working as part of a supportive team, and you will be given fantastic training and mentoring. We know the early days of a new role will be challenging however we give you all the support you need to make you feel comfortable and have the knowledge and skills to support our customers in the best way.

What are some things we need from you?

You will need to have experience of working closely with customers in a customer focussed environment and ideally an understanding of welfare benefits or money management advice, although this is not essential as training will be given.

This role is well suited to someone with the ability to show empathy, with great listening skills, a positive attitude and the willingness to learn.

Experience in the housing sector would be desirable but applicants from other sectors will also be considered.

Where will you be working?

You'll work 35 hours per week covering between 8:30 am and 5.00pm and, whilst the role is home-based, fortnightly travel to our office at Birmingham Business Park is required so you'll need to live within an easy commute to be considered.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies, flexible working, and ability to work from home in most roles
• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts
• Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers