Lettings Officer (Part-Time)

Platform Housing Group; Coleshill Heath; Remote; GBP 19,000 - 32,000; Part time

Benefits offered by this job

Health Cash Plan

Pension contributions up to 12%

Learning & Development opportunities

Salary sacrifice EV scheme

Employee discounts

Job summary

Platform Housing Group is recruiting a Lettings Officer to join our busy lettings team. This home-based role requires regular travel to our Birmingham and Worcester offices and a commitment to delivering excellent customer service while reducing vacancy times.

You will assess applicants, determine tenancy suitability, and strive to create sustainable communities with a focus on positive customer journeys.

Qualifications

• Background in social housing or lettings preferred.
• Strong interpersonal and customer service skills.
• Ability to work collaboratively within a lettings team to hit KPI targets.

Responsibilities

• Balance customer support with business needs to reduce vacancy times.
• Assess applicants and determine tenancy suitability to create sustainable communities.
• Deliver exceptional service and ensure positive customer journeys.

Skills

Social housing background

Interpersonal skills

Customer service

Team collaboration

DBS check

Job description

Salary: Up to £19,143 (pro Rata) / £31,905 (FTE)

Location: Home-Based with regular travel to our Birmingham and Worcester offices

Basis: Permanent, Part-time (21 hours per week)

Are you result driven with the ability to deliver great customer service?

Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offers employees an inclusive and supportive environment with excellent benefits and family friendly policies.

We are currently looking to recruit a Lettings Officer to join our very busy Lettings team. Our aim is to provide our customers a positive journey at a stressful time. We want our customers to recommend us to everyone they know and become the landlord of choice.

What could you be doing?

In this role you will be balancing supporting our customers and providing exceptional service with meeting the needs of the business to reduce how long our available homes are empty and losing rental income. You will assess the applicants' circumstances and their suitability to be a customer, ensuring we are creating successful tenancies and sustainable communities.

The role is a home-based one, however there is an expectation for regular travel in to our Worcester (WR5 1AQ) and Birmingham offices (B37 7YD).

This is a permanent, part-time role working 21 hours per week.

What are some things we need from you?

• A background in social housing or lettings would be preferred.
• Great interpersonal skills and the ability to resolve issues positively and objectively.
• The ability to work collaboratively as part of the wider lettings team to achieve business objectives and meet KPI targets and deadlines.
• Experience of working closely with customers in a result driven environment and enjoy working towards performance indicators.
• A customer focussed, positive mindset is a must along with strong organisational and decision-making skills to thrive in this busy team.
• Whilstthis role is home based; you would need to ideally be based within a commutable distance of our Birmingham or Worcester offices.
• This role will require a basic DBS check.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

• Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts

• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more

• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)

• Learning and Development opportunities

• Salary sacrifice electric vehicle scheme

• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

We encourage early applications, as we may close the advert and assess candidates ahead of the advertised date if we receive a high volume of interest.