Rent & Service Charge Manager

hireful; Chatham; On-site; GBP 50,889 - 60,000; Full time

Benefits offered by this job

Annual bonus

Generous holiday allowance

6% pension

Job summary

hireful is seeking a finance-led housing rents team leader in Chatham to oversee 3 staff, rent and service charge processes, and regulatory compliance. You will manage rent income, annual increases, arrears and related budgets in a hybrid role at the HQ in Chatham.

The role requires hands-on housing sector experience, attention to detail, and the ability to translate financial information for non-financial stakeholders. A relevant accounting qualification is desirable.

Qualifications

• Experience in housing sector rents and service charge processes.
• Knowledge of rent standards and regulatory guidelines.
• Attention to detail and ability to prioritise a busy workload.
• Accounting qualification desirable.

Responsibilities

• Lead and develop a team of three.
• Manage rent income, adjustments and arrears.
• Prepare service charge budgets and year-end accounts.
• Generate monthly and year-end reports and support audits.

Skills

Team Leadership

Rent Accounting

Service Charge Management

Reporting

Stakeholder Communication

Education

Accounting qualification

Tools

MRI

Civica

Orchard

Northgate

Job description

Ready to step up? Whether you're already leading a team or looking to take that next career step into management, we're interested to hear from you!

If you have solid experience within a housing sector rents team, this is your opportunity to lead a team of 3 responsible for rent income, service charge budgets, arrears management and more.

As the subject matter expert, you will oversee day-to-day rent functions, manage annual rent and service charge increases, and ensure processes comply with housing regulations and financial controls.

Key Responsibilities

• Team Leadership: Lead, train, and develop a dedicated team of three.
• Rent Accounting: Manage accurate records, raise the rent debit, handle adjustments, and monitor income and arrears.
• Service Charge Management: Prepare budgets, calculate charges, produce year-end accounts, and resolve tenant queries.
• Reporting & Systems: Generate monthly and year-end variance reports, support audits, and maintain housing/finance systems (such as MRI, Civica, Orchard, or Northgate).

This is a hybrid role where you'll be spending 3-4 days per week at the HQ in Chatham, Kent (free onsite parking). Salary on offer £50,889 plus annual bonus, generous holiday allowance and 6% pension.

What you’ll bring

• Proven, hands‑on experience in a housing sector rents and service charge role, handling processes from start to finish.
• Strong knowledge of rent standards and regulatory guidelines.
• Excellent attention to detail, self‑motivation, and the ability to prioritise a busy workload.
• A positive attitude and the ability to translate financial details clearly to non‑financial stakeholders.
• An accounting qualification is desirable, but your practical housing sector experience is what truly matters.

If you've got excellent knowledge of the social housing rents and service charge environment, then apply today to take the next step in your finance career.