Rent and Service Charge Analyst

Bromford Housing Group; Wolverhampton; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Performance related pay

Pension schemes

Employee Assistance Programme

Generous holiday and sick pay

Family leave

Annual benefits allowance

Job summary

Bromford Flagship LiveWest is seeking a Rent & Service Charge Analyst to join the Finance team. The role focuses on producing, administering and reporting customer rent and service charge data with a high standard of accuracy.

You will support rent setting, reviews and regulatory returns, while collaborating with colleagues across the organisation to provide reliable information and effective service delivery. This is a fixed term, full-time position with hybrid working options.

Qualifications

• Experience working with rent, service charges or customer charges.
• Strong Excel skills and familiarity with Microsoft Dynamics.
• Excellent analytical, numerical and problem-solving abilities.
• Clear communication of technical information to stakeholders.

Responsibilities

• Produce and maintain rent and service charge data, including estimates and reconciliations.
• Maintain accurate customer charge data across systems to ensure integrity.
• Deliver high-quality analysis and reporting for operations and regulatory needs.
• Support annual rent and service charge reviews and regulatory returns.
• Investigate and resolve customer charge queries promptly.
• Ensure financial information is processed accurately and efficiently.

Skills

Rent charges experience

Excel

Analytical thinking

Communication

Attention to detail

Tools

Microsoft Dynamics

Financial systems

Job description

This is a Fixed term , Full Time vacancy.

Contract: 12-month fixed term
Hours: Full time, 37.5 hours per week
Contractual base: Negotiable - occasional travel to Wolverhampton required
Closing date: 12/10/2026

Help us ensure our rents and service charges are accurate, compliant and provide the foundation for great customer outcomes.

At Bromford Flagship LiveWest, accurate rent and service charge management plays a vital role in delivering excellent customer service, supporting regulatory compliance and enabling informed business decisions. As our Rent & Service Charge Analyst, you'll provide expert analysis and operational support across all aspects of customer charges, helping to maintain high-quality data, robust processes and exceptional service delivery.

Working as part of our Finance team, you'll support rent setting, service charge administration, reporting and data management activities, while collaborating with colleagues across the organisation to ensure customers receive accurate information and support. This is an excellent opportunity to develop your expertise in a specialist area while contributing to a transforming and supportive team environment.

What you'll be doing

As a Rent & Service Charge Analyst, you'll play a key role in the production, administration and reporting of customer rent and service charge data. You'll work with complex information, maintain high standards of accuracy and provide expert support to colleagues, customers and external stakeholders.

Your responsibilities will include:

• Supporting the production and maintenance of rent and service charge data, including rent setting, service charge estimates, reconciliations, reporting and query resolution.
• Maintaining accurate customer charge, financial and property information within our systems to ensure data integrity and compliance.
• Delivering high-quality analysis and reporting to support operational, audit and regulatory requirements.
• Supporting annual rent and service charge reviews, regulatory returns and other key cyclical activities.
• Working closely with colleagues to investigate and resolve customer charge queries in a timely and accurate manner.
• Ensuring financial information is processed efficiently while maintaining excellent levels of accuracy and attention to detail.

What we're looking for

We're looking for a motivated and analytical individual who enjoys working with data, solving problems and delivering excellent customer outcomes. You'll be highly organised, comfortable working with complex information and able to communicate technical concepts clearly to a range of stakeholders.

You’ll bring:

• Experience working with rent, service charges or customer charges.
• Strong Excel skills and confidence using financial and business systems, ideally including Microsoft Dynamics.
• Experience handling and analysing complex data.
• Excellent analytical, numerical and problem-solving skills.
• Strong communication skills with the ability to explain technical information clearly and effectively.
• A methodical and detail-focused approach with the ability to deliver accurate work within agreed timescales.

This is a fantastic opportunity to build your expertise in a specialist area of housing finance while making a meaningful contribution to customer outcomes and business performance. You'll join a supportive and evolving team where you'll have the opportunity to develop professionally, work with a wide range of stakeholders and play an important role in delivering key organisational priorities.

At Bromford, we're committed to helping our customers thrive, and our colleagues play a vital role in making that happen. If you're passionate about data, accuracy and continuous improvement, we'd love to hear from you.

What we offer

Flexible and hybrid working; many roles support working across our main locations and home

Performance related pay based on shared success

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Generous holiday, occupational sick pay and paid family leave

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

About us

We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future‑ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.