Rent Accounts & Support Advisor (Hybrid, West London)

The Guinness Partnership; Greater London; Híbrido; GBP 32.000 - 42.000; Tempo integral

Benefícios oferecidos por esta vaga

London Local Job Supplement

Resumo da vaga

The Guinness Partnership is hiring a Customer Accounts and Customer Support Advisor on a full-time, 6-month fixed-term basis in London. The role combines office work with home-based tasks and involves managing rent accounts, recovering arrears, and supporting residents to stay in their homes.

You will provide high-quality customer service, negotiate repayment plans, and refer residents to specialist services as appropriate.

Qualificações

• Experience delivering customer service and managing rent accounts.
• Experience collecting rent arrears and housing debts.
• Knowledge of County Court procedures and presenting cases.

Responsabilidades

• Manage a caseload of rent accounts and advise residents.
• Negotiate sustainable repayment plans and take enforcement actions when needed.
• Make referrals to specialist services and carry out home visits.
• Collaborate with colleagues and partner agencies to reduce arrears.

Conhecimentos

Customer service

Rent accounts

Arrears collection

County Court procedures

Negotiation

Home visits

Stakeholder relationships

Housing legislation

Attention to detail

Communication skills

Formação

GCSE English & Maths

Descrição da vaga

The Guinness Partnership is hiring a Customer Accounts and Customer Support Advisor on a full-time, 6-month fixed-term basis in London. The role combines office work with home-based tasks and involves managing rent accounts, recovering arrears, and supporting residents to stay in their homes.

You will provide high-quality customer service, negotiate repayment plans, and refer residents to specialist services as appropriate.