Rent Accounts & Resident Support Advisor

Consortium; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

The Guinness Partnership in London is seeking a Customer Accounts and Customer Support Advisor on a 6-month fixed-term, full-time basis. The role supports residents by managing rent accounts, advising on payments, and recovering debt within a hybrid West London office setup.

The role requires a Level 2 English and Maths qualification, and experience in customer service, arrears recovery, and negotiation. Interviews will be held in person at Craft Court.

Qualifications

• Experience delivering customer-focused services.
• Experience collecting rent arrears and housing debts.
• Strong negotiation and communication skills.
• Ability to carry out home visits for income recovery.
• Excellent record-keeping and attention to detail.
• GCSE English and Maths Level 2 or equivalent.

Responsibilities

• Manage a caseload of rent accounts and provide advice and support to residents.
• Take action to recover outstanding debt and prevent arrears.
• Negotiate sustainable repayment arrangements with residents.
• Make referrals to specialist services where appropriate.
• Carry out home visits in connection with income recovery and arrears prevention.

Skills

Customer service

Arrears recovery

Negotiation

Communication

Record keeping

Relationship building

Education

Level 2 English & Maths

Tools

County Court procedures

Job description

The Guinness Partnership in London is seeking a Customer Accounts and Customer Support Advisor on a 6-month fixed-term, full-time basis. The role supports residents by managing rent accounts, advising on payments, and recovering debt within a hybrid West London office setup.

The role requires a Level 2 English and Maths qualification, and experience in customer service, arrears recovery, and negotiation. Interviews will be held in person at Craft Court.