Leasehold & Homeowner Services Specialist (Hybrid)

Consortium; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Job summary

The Guinness Partnership is seeking a Homeowner Services Officer to join its team at the Euston Road office. The role offers hybrid working, combining office days with home working, with a requirement to attend the office Monday to Wednesday.

You will manage a portfolio of leasehold, shared ownership and freehold properties, delivering essential homeowner services and guidance across the customer journey, ensuring compliance and best practices.

Qualifications

• Experience delivering high-quality customer service in housing.
• Ability to manage a varied caseload and meet deadlines.
• Strong attention to detail and risk assessment.
• Good communication with customers and colleagues.

Responsibilities

• Manage a portfolio of leasehold, shared ownership and freehold properties.
• Deliver homeowner services including Section 20 consultations and alterations.
• Advise on lease interpretation, homeowners' rights and responsibilities, and service charges.
• Ensure activities are completed in line with legal requirements, policies and procedures.

Skills

Time management

Stakeholder management

Attention to detail

Organisational skills

Communication skills

Team collaboration

Leasehold experience

Education

GCSE English & Maths

Job description

The Guinness Partnership is seeking a Homeowner Services Officer to join its team at the Euston Road office. The role offers hybrid working, combining office days with home working, with a requirement to attend the office Monday to Wednesday.

You will manage a portfolio of leasehold, shared ownership and freehold properties, delivering essential homeowner services and guidance across the customer journey, ensuring compliance and best practices.