Renewals Specialist - Part-Time, Hybrid, Growth

The Acorn Group; Liverpool; Presencial; GBP 12.000 - 15.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

35 days holiday

Hybrid working options

Mental health support

Salary access via platform

Descripción de la vacante

The Acorn Group in Formby is hiring a Renewals Agent to manage renewal invites, verify policy data and handle inbound and outbound calls in a fast-paced, customer-focused environment. You’ll be trained in FCA guidelines and supported with tools to grow your career.

This role requires strong numeracy, IT skills and a customer-first mindset, with a target-driven approach and the opportunity to develop in a growing national insurer.

Formación

• Excellent IT and data entry skills.
• Good standard of numeracy and literacy.
• Ability to communicate well.
• Great attention to detail.
• Excellent administration skills.
• Previous sales or customer service experience.
• Insurance experience is preferable but not essential as full training will be provided.
• Excellent customer service skills, incorporating a confident and pleasant phone manner.
• Good organisational skills and ability to prioritise own workload effectively.
• Target driven.
• Pro-active thinker, able to solve problems independently as they arise.
• Work to targets/KPI.
• Team Player.

Responsabilidades

• Reviewing an allocated renewal invite list.
• Invite policies compliantly.
• Check policy data accuracy.
• Ensure client records are updated appropriately.
• Review a fair analysis of the market.
• Handling Inbound & Outbound Calls.
• Renew Policies motor policies compliantly.
• Auto Renew motor policies compliantly.
• Sell Added Value Products Compliantly.
• Respond to Customer Renewal Queries.

Conocimientos

IT skills

Data entry

Numeracy

Communication

Attention to detail

Administration

Sales experience

Insurance experience

Team player

Target driven

Proactive thinker

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descripción del empleo

The Acorn Group in Formby is hiring a Renewals Agent to manage renewal invites, verify policy data and handle inbound and outbound calls in a fast-paced, customer-focused environment. You’ll be trained in FCA guidelines and supported with tools to grow your career.

This role requires strong numeracy, IT skills and a customer-first mindset, with a target-driven approach and the opportunity to develop in a growing national insurer.