Part-Time Renewals Specialist — Inbound Sales & Service

Acorn Group; Liverpool; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

35 days holiday

Hybrid working

24/7 mental health support

Salary advance / flexible pay options

Career progression

Job summary

Acorn Group in Formby is seeking a Renewals Agent to support inbound sales and renewal activity. You will review renewals, invite policies, verify data accuracy and update client records while delivering excellent customer service in a target-driven environment.

You’ll handle inbound and outbound calls, renew motor policies compliantly, and upsell added value products. Full training provided to build FCA knowledge and grow your career with Acorn Insurance.

Qualifications

• Excellent IT and data entry skills.
• Good numeracy and literacy.
• Ability to communicate well.

Responsibilities

• Reviewing an allocated renewal invite list.
• Invite policies compliantly.
• Check policy data accuracy.
• Ensure client records are updated appropriately.
• Review a fair analysis of the market.
• Handling Inbound & Outbound Calls.
• Renew Policies motor policies compliantly.
• Auto Renew motor policies compliantly.
• Sell Added Value Products Compliantly.
• Respond to Customer Renewal Queries.

Skills

IT skills

Data entry

Numeracy

Communication

Administration

Sales experience

Customer service

Insurance knowledge

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Acorn Group in Formby is seeking a Renewals Agent to support inbound sales and renewal activity. You will review renewals, invite policies, verify data accuracy and update client records while delivering excellent customer service in a target-driven environment.

You’ll handle inbound and outbound calls, renew motor policies compliantly, and upsell added value products. Full training provided to build FCA knowledge and grow your career with Acorn Insurance.