Renewals & Customer Service Representative

Acorn Insurance Ltd; Liverpool; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading insurance provider in Liverpool is seeking a Renewals & Customer Service Representative. This role requires strong communication skills and a customer-centric mindset. Responsibilities include quoting new business and maintaining client relationships. The company offers a hybrid work environment, competitive salary, and numerous employee benefits, making it an attractive opportunity for growth and development.

Benefits

35 days' holiday including bank holidays

24/7 mental health support

Flexible benefits including early salary access

Recognition awards and social events

Qualifications

• Self-motivated individual with a passion for customer service.
• Ability to build rapport with diverse individuals.
• Experience in a customer-focused environment is a plus.

Responsibilities

• Quoting and closing new business enquiries.
• Building and maintaining long-standing client relationships.
• Amending customer policies, payments, and schedules.
• Supporting customers with existing policy amendments.
• Adhering to strict FCA guidelines.

Skills

Strong literacy & numeracy skills

Excellent telephone manner

Clear and effective communication skills

Excellent organisational skills

Ability to assist clients of all ages

Team player

Job description

Job Title: Renewals & Customer Service Representative

Location: Liverpool, Hybrid

Salary: 25,877 to 27,515 Plus up to 2,000 performance related bonus per annum, once established within your role.

The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.

If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre.

Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries

At Acorn Insurance we offer a clear salary progression track from day one. Working in a historical building overlooking Liverpool's iconic waterfront, we are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development

What you will be doing

• Quoting and closing new business enquiries
• Building and maintaining long-standing client relationships
• Amending customer policies, payments and schedules
• Retaining existing clients at renewal
• Supporting customers with existing policy amendments
• Working towards individual and team targets
• Providing excellent rapport building skills
• Handling sensitive information and following data protection principles
• Adhering to strict FCA guidelines
• Providing a professional service and promoting our brand in a positive manner

What we're looking for

• Somebody who will run through walls for our customers
• Prepared to challenge the status quo
• Be prepared to succeed together as a team player
• Smart decision maker
• Clear and effective communication skills
• Ability to assist with clients of all ages and backgrounds
• Excellent organisational skills and ability to prioritise work
• Strong literacy & numeracy skills
• Ability to develop relationships from scratch
• Excellent telephone manner

Grow with Acorn:

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working optionsto support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague's:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer - championing mental health and wellbeing
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - proud to be investing in people's future
• Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

Candidates with experience or relevant job titles of; Renewals Specialist, Renewals Representative, Contract Renewals Specialist, Subscription Renewals Coordinator, Customer Renewals Manager, Renewal Account Manager, Client Renewals Executive, Customer Success & Renewals Specialist, Customer Support Representative, Customer Service Representative, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Customer Care Agent, Client Retention Specialist, Subscription Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, may also be considered for this role.