Renewals Advisor - Hybrid, Growth & Benefits

Hastings Insurance Services Limited; Bexhill-on-Sea; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid working (1 day per week in the/

Bonus up to 5% annual discretionary

Pension match up to 10%

Life insurance (4 x base salary)

Discounted Hastings Direct products

25 days holiday + bank holidays

Job summary

Hastings Insurance Services Limited in the UK is seeking a Customer Renewals Advisor to support customers approaching renewal. You will listen to needs, assess policy changes, and offer suitable products and pricing.

The role starts in 2027, with training and hybrid working after completion of the program. The position involves 37.5 hours per week, with 3-4 weekends in 8, and opportunities for salary progression up to £29,500 upon demonstrated performance and development.

Qualifications

• Experience in delivering quality customer outcomes.
• Strong listening and problem-solving skills.
• Ability to build rapport and handle inquiries with professionalism.

Responsibilities

• Support customers renewing policies, offering suitable products and prices.
• Actively listen to queries, fact-find changes to policy details and circumstances.
• Navigate in-house software while handling inbound calls to update records.
• Maintain high levels of customer focus and communicate clearly about policy, quotation and services.

Skills

Transferable skills

Active listening

Problem solving

Customer-centricity

Tools

In-house software

Job description

Hastings Insurance Services Limited in the UK is seeking a Customer Renewals Advisor to support customers approaching renewal. You will listen to needs, assess policy changes, and offer suitable products and pricing.

The role starts in 2027, with training and hybrid working after completion of the program. The position involves 37.5 hours per week, with 3-4 weekends in 8, and opportunities for salary progression up to £29,500 upon demonstrated performance and development.