Client Commercial Team Manager

JLL; Birmingham; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

Contributory pension

Life Assurance

Health care scheme

36.5 hours per week

Job summary

JLL in Birmingham is seeking a senior leader to manage a specialist team responsible for commercial contract renewals, remedial quotations, and sales administration. The role focuses on timely renewals, accurate pricing, and revenue growth through proactive client engagement.

You will oversee end-to-end renewal processes, pricing reviews, and the creation of standardized quoting workflows, ensuring CRM data accuracy and strong client relationships to drive retention and expansion.

Qualifications

• Comprehensive experience in contract management, commercial operations, or facilities management (essential) ideally within Sprinkler industry.
• Experience in supervisory/management position driving performance improvements.
• Strong understanding of commercial contracts, pricing structures, and estimating principles.
• Proficiency in CRM systems, contract management software, and Microsoft Office Suite (Excel) (essential)
• Demonstrated ability to balance client needs with profitability objectives. Experience with negotiation.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise and develop a team of contract administrators and estimators handling renewal cycles, remedial quotations and sales administration.
• Conduct performance reviews, provide coaching, and foster a collaborative environment focused on accuracy and client service excellence.
• Manage workload allocation to ensure deadlines across multiple contracts and projects.
• Oversee end-to-end renewal process for commercial service contracts and proactive client engagement.
• Review contract terms, pricing adjustments, and scope changes.
• Coordinate with finance and operations to finalise renewal documentation and report on pipeline status.
• Direct preparation and submission of quotations for remedial work and ensure pricing methodologies are aligned with contract terms.
• Oversee processing of sales orders, maintain CRM systems, and track sales metrics and forecasts.
• Maintain accurate customer records and ensure data integrity across platforms.
• Monitor pricing strategies to maintain profitability and identify improvement opportunities.
• Collaborate on budget forecasting related to renewal revenue and remedial work projections.
• Serve as escalation point for complex renewal negotiations and build relationships with key clients.
• Develop and refine standard operating procedures for renewals and quoting workflows.
• Generate management reports on team performance and renewal trends.
• Ensure all renewals comply with contractual obligations and regulatory requirements.

Skills

Team leadership

Contract management

Negotiation

Communication

Strategic planning

Tools

CRM software

Microsoft Excel

Pricing software

Quotation tools

Job description

Summary Of Role

Lead and manage a specialist team responsible for commercial contract renewals, remedial quoting process and sales administration. This role ensures timely, accurate contract renewals while overseeing the development and submission of remedial work quotations to maintain client relationships and drive revenue growth.

Summary Of Role

Lead and manage a specialist team responsible for commercial contract renewals, remedial quoting process and sales administration. This role ensures timely, accurate contract renewals while overseeing the development and submission of remedial work quotations to maintain client relationships and drive revenue growth. At the heart of this role is a dual commitment to driving exceptional sales performance while fostering a dynamic, collaborative culture. You will be expected to consistently meet and exceed revenue targets through strategic client engagement while simultaneously championing the values and behaviors that define our team's success.

What You Will Be Doing

• Supervise and develop a team of contract administrators and estimators handling renewal cycles, remedial quotations and sales administration.
• Conduct performance reviews, provide coaching, and foster a collaborative environment focused on accuracy and client service excellence.
• Manage workload allocation to ensure deadlines are consistently met across multiple contracts and projects.
• Oversee the end-to-end renewal process for commercial service contracts, ensuring timely identification of upcoming expirations and proactive client engagement.
• Review contract terms, pricing adjustments, and scope changes.
• Coordinate with finance and operations teams to finalise renewal documentation. Maintain renewal tracking systems and report on pipeline status and conversion rates.
• Direct the preparation and submission of quotations for remedial, repair, and additional scope work identified during service visits. Establish standardised quoting processes, pricing methodologies, and approval workflows. Ensure quotations are technically accurate, commercially competitive, and aligned with contract terms and client expectations.
• Oversee the processing of sales orders, preparing quotes and proposals, maintaining CRM systems and sales databases, managing sales documentation and contracts, and coordinating sales meetings and presentations. Tracking sales metrics and pipeline data, generating sales reports and forecasts.
• Maintain accurate customer records, updating sales tracking systems, analysing sales data for trends, managing contact lists and mailing databases, and ensuring data integrity across platforms.
• Monitor pricing strategies to maintain profitability while remaining competitive. Track quote-to-conversion metrics and identify improvement opportunities.
• Collaborate with management on budget forecasting related to renewal revenue and remedial work projections. Implement controls to minimise pricing errors and contractual disputes.
• Serve as escalation point for complex renewal negotiations and remedial scope discussions. Build strong relationships with key clients to understand their evolving needs and address concerns promptly. Ensure high service standards that support contract retention and expansion opportunities.
• Develop and refine standard operating procedures for renewals and quoting workflows. Implement technology solutions and CRM tools to enhance efficiency and data accuracy.
• Generate management reports on team performance, renewal success rates, and remedial work trends.
• Ensure all renewals and quotations comply with contractual obligations, company policies, and regulatory requirements. Identify and mitigate risks related to contract terms, pricing commitments, and service delivery capabilities.

What We Will Need From You

• Comprehensive experience in contract management, commercial operations, or facilities management (essential) ideally within the Sprinkler industry.
• Experience of a supervisory/management position driving performance improvements, and developing talent (essential)
• Strong understanding of commercial contracts, pricing structures, and estimating principles.
• Proficiency in CRM systems, contract management software, and Microsoft Office Suite (particularly Excel) (essential)
• Demonstrated ability to balance client needs with profitability objectives. Experience with negotiation and value proposition development (essential)
• Exceptional written and verbal communication skills with ability to present complex information clearly to diverse stakeholders. (essential)

What You Can Expect In Return

• Competitive & negotiable salary depending on experience.
• 25 days holiday plus bank holidays and option to buy 5 days
• Contributory company pension scheme
• Life Assurance
• Health care scheme
• Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)