Renewal Specialist

CRS; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

CRS in London is seeking a proactive, commercially minded account manager to join the commercial department. You will build strong relationships with existing SME customers, ensuring excellent service and identifying opportunities for top‑ups or new lending facilities.

You will thrive in a fast-paced sales environment, targeting revenue growth while delivering a smooth, efficient customer journey from inquiry to repayment.

Qualifications

• Prior SME lending experience across customer service, business development, customer success or account management.

Responsibilities

• Manage and upsell to existing SME customers to support top-up facilities or new loans.
• Provide proactive, responsive service to queries and maintain a streamlined customer journey.
• Build long-term relationships with business owners to drive revenue in a thriving sales environment.

Job description

My client is an international SME Lender with brilliant brand known for speed, efficiency and flexibility of unsecured lending to enable business owners to thrive!

After building a long standing successful lending book internationally, they entered the UK market in 2025 and over last 18 months have tripled their lending expectations and built a brilliant network of professional introducers.

As the business continues to scale, we are establishing a new team within the commercial department with focus on existing customers.

The goal is to ensure a brilliant level of service, quick answers to any queries & to build a relationship with the business owner to enable a top up facility or a new loan when suited.

We are looking for a proactive commercially minded individual as you will hold a revenue target & be apart of a thriving sales environment whilst being someone who enjoys building relationships, offering good customer service & enjoys seeing a streamlined customer journey take place!

*** Prior SME lending experience is required across customer service, business development, customer success or account management ***