Customer Service Advisor - Renewables

Zuno; Leeds; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

30 days annual leave

Private medical cover

Death in service cover

Maternity pay after a year of service

Paternity pay after a year of service

Salary sacrifice pension matched up to

6%

Training & development

Social events

After probationary period

Job summary

Zuno in Leeds is seeking a Customer Service Representative for our technical support team. When engineers are at customer sites installing solar, batteries, EV chargers or heat pumps, you’ll be the friendly expert who helps diagnose issues, discuss options, and ensure the right support gets the job moving again.

This office-based role suits someone with a technical mindset who enjoys solving problems and staying organised while handling multiple requests from engineers and customers.

Qualifications

• Experience in a technical, engineering, customer support or similar environment.
• Naturally curious and enjoys figuring out how things work.
• Can understand a technical problem and explain it clearly to someone else.
• Strong problem-solving and decision-making skills.
• Communicates confidently with both customers and engineers.
• Stays calm and organised when dealing with multiple issues at once.
• Strong attention to detail and is comfortable using computer systems.
• Interest in renewable technologies such as Solar PV, batteries, EV or heat pumps.

Responsibilities

• Take calls and requests from engineers and customers when installation issues arise.
• Understand technical problems and help identify practical solutions.
• Support engineers remotely while they’re working at customer properties.
• Provide clear and reassuring advice to customers when things don’t go to plan.
• Coordinate engineers, technicians and other teams to resolve issues.
• Assess the urgency of issues and prioritise emergency or safety-related callouts.
• Provide basic troubleshooting support where appropriate.
• Keep job information, call logs and updates accurate in our systems.
• Follow up on outstanding issues to make sure they’re properly resolved.
• Identify recurring technical issues and share feedback with the wider team.
• Help improve processes and the customer and engineer experience.

Skills

Technical mindset

Problem solving

Customer support

Communication

Organisational skills

Job description

Leeds Office | Full Time

Technical mindset? Great with people? We want to hear from you!

We’re looking for a Customer Service Representative to join our technical support team. When our engineers are out at a customer’s home installing Solar PV, battery storage, EV chargers or heat pumps, things don’t always go to plan. That’s where you come in. You’ll be the person engineers and customers turn to when there’s a technical issue on site. You’ll help understand what’s gone wrong, work through the options and make sure the right support is provided to get the job moving again. This is an office-based role, so it’s a great opportunity for someone who has a technical mindset and enjoys problem-solving, but wants to work in a fast-paced office environment rather than being on site themselves.

What You’ll Be Doing

• Take calls and requests from engineers and customers when installation issues arise
• Understand technical problems and help identify practical solutions
• Support engineers remotely while they’re working at customer properties
• Provide clear and reassuring advice to customers when things don’t go to plan
• Coordinate engineers, technicians and other teams to resolve issues
• Assess the urgency of issues and prioritise emergency or safety-related callouts
• Provide basic troubleshooting support where appropriate
• Keep job information, call logs and updates accurate in our systems
• Follow up on outstanding issues to make sure they’re properly resolved
• Identify recurring technical issues and share feedback with the wider team
• Help improve processes and the customer and engineer experience

What We’re Looking For

You don’t necessarily need to be a renewable energy expert. A technical mindset and the ability to understand and solve problems are what really matter. We’re looking for someone who:

• Has experience in a technical, engineering, customer support or similar environment
• Is naturally curious and enjoys figuring out how things work
• Can understand a technical problem and explain it clearly to someone else
• Has strong problem-solving and decision-making skills
• Communicates confidently with both customers and engineers
• Can stay calm and organised when dealing with multiple issues at once
• Has strong attention to detail and is comfortable using computer systems
• Has an interest in renewable technologies such as Solar PV, batteries, EV or heat pumps

Why Zuno?

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs - among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Benefits

• 30 days annual leave + bank holidays
• Private medical cover with Aviva*
• 4 x salary Death in Service cover with Zurich*
• Paid 6 months maternity pay after a year of service
• Paid paternity pay after a year of service
• Salary sacrifice pension matched up to 6%
• Ongoing training & development opportunities
• Social events
• After probationary period*

Please note, we’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.

Zuno is the industry-leading platform powering seamless, custom branded installation experiences from start to finish.

We have powered...

• 200k installations since 2017
• 100k engineer visits per year
• 1m visitors towards the platform annually