Renal Patient Pathway Administrator

Epsom and St Helier University Hospitals; Carshalton; Remote; GBP 33,000 - 36,000; Full time

Job summary

Epsom and St Helier University Hospitals is seeking a proactive Administrative Assistant to support outpatient services. The role focuses on ERS referrals, booking, and patient pathway administration to ensure timely treatment and efficient use of resources.

You will be part of the outpatient admin team, ensuring patient-focused service, data accuracy, and strong customer care across NHS pathways. 37.5 hours weekly at St Helier Hospital.

Qualifications

• GCSE English and Maths at grade C or above or equivalent.
• NVQ level 3 or equivalent.
• Experience of patient administration in a healthcare setting.
• Experience of ERS.
• Knowledge of NHS service provision and the pathway of care.
• Thorough knowledge of healthcare administrative systems and processes.
• Knowledge of databases and spreadsheets (e.g., PAS, Excel).
• Knowledge of confidentiality and data protection principles.
• Equality and diversity.
• Knowledge of RTT principles and waiting times.
• Proactive, takes own initiative.
• Willing to take ownership and accountability.
• Team player with collegial working style.

Responsibilities

• Provide administrative lead for ERS referrals and related patient pathway tasks.
• Handle referrals from triage to booking, rearranging, and tracking treatment or discharge.
• Ensure patient-focused service supporting clinicians and efficient pathways.
• Maintain high levels of accuracy in data entry and record-keeping.

Skills

Patient administration

Interpersonal skills

Prioritisation

Education

GCSE English & Maths (C+)

NVQ Level 3

Tools

PAS

MS Excel

Job description

Epsom and St Helier University Hospitals is seeking a proactive Administrative Assistant to support outpatient services. The role focuses on ERS referrals, booking, and patient pathway administration to ensure timely treatment and efficient use of resources.

You will be part of the outpatient admin team, ensuring patient-focused service, data accuracy, and strong customer care across NHS pathways. 37.5 hours weekly at St Helier Hospital.