Patients Receptionist

Practice Plus Group; Devon and Torbay; On-site; GBP 18,000 - 21,000; Full time

Job summary

Practice Plus Group is seeking a Patient Receptionist for a 6-month fixed-term contract at our Plymouth hospital. The role is full-time, 37.5 hours per week, with shifts Monday to Friday and occasional Saturdays as part of a rota.

You will greet patients, book appointments, answer calls, and support the admin team to ensure smooth operations. Ideal candidates will have strong administration experience, excellent communication skills, and a customer-focused approach.

Qualifications

• Experience in patient or large customer administration is preferred.
• Excellent written and verbal communication is essential.
• Able to use a computer system for bookings, attendance, and records.

Responsibilities

• Meet and greet patients and visitors at reception.
• Book appointments and inform patients of information required for visits.
• Handle calls from patients, GP surgeries and hospital departments regarding bookings and referrals.
• Record patient attendance and manage DNA administration processes.
• Open/close reception, process mail, and manage car parking passes.
• Support wider admin tasks during busy periods.

Skills

Customer service

Communication

Administration

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ make a difference for every patient

Patient Receptionist -6 Month, Fixed Term Contract (FTC)

37.5 hours per week

With the ever-increasing number of treatments and care we give to patients, our professional and detailed Administration department is need of an additional full-time Patient Receptionist to join and assist the team at our Plymouth hospital

• What skills do you have that make you a good receptionist?
• Are you naturally welcoming person, who gains personal value from offering help and support?
• Are you able to thrive in a fast paced and challenging environment, yet still ensure every step of every administration process is covered from start to finish?

You’ll be playing your part of a small yet strong Patient Reception team, acting as the first point of contact for all patients and visitors, assisting in ensuring the smooth the operational function of the hospital.

Working Hours

Our reception operates Monday to Friday 8.00am to 6.00pm

Saturday 6.30am to 4.00pm and Sunday 8.00am to 4.00pm

Working shift patterns will be – Monday -Friday 6.30am to 2.30pm and 10.00am to 6.00pm on a rota basis working 1 Saturday in 4

What you'll be doing

Being one of our Patient Receptionist, will see you meeting and greeting patients and visitors at reception, ensuring they have the necessary paperwork / ID.You will book them in, inform them of any information they require and make them comfortable whilst you inform the person whom they are to meet of their arrival.

You’ll answer calls from patients, GP surgeries and other hospital departments on all aspects relating to booking appointments, admissions and patient referrals, and or just general enquiries.

You will need to become familiar with the internal clinical system, as you will be using this daily!You’ll record patient attendance and any failures to attend following the Did Not Attend (DNA) administration process.

You will be accountable for opening up and closing down the reception following set procedures. The processing of mail incoming and outgoing will be a daily requirement, you’ll be managing the car parking pass allocation register.

On occasions, you will be providing help to the wider admin function in times of high pressure and staff shortages.

What we’ll look for in you

The right fit Patient Receptionist will come from a very similar background carrying out effective administration tasks relating to patients or a large customer base.

You will be an effective communicator at all levels, able to ensure that all communications with patients is in a professional and courteous manner, which endorses the patient centred approach of the team.

You will have strong administration experience with good T skills able to pick up new systems easily.

You’ll be focus and committed on your delivery of set tasks and requirements, always looking to achieve a very good standard of work, if not higher.

Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job, you have a career!

All shortlisted candidate will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.