Ward Clerk (Renal)

Royal Devon; Exeter; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

NHS Pension scheme

Cycle to work scheme

Flexible working

Job summary

Royal Devon is seeking a proactive Reception/Admin Assistant for the Renal Department. You will provide efficient receptionist services, manage patient bookings, register information on EPIC, and liaise with ward staff to ensure smooth patient care.

The role emphasizes confidentiality, adherence to Trust policies, and working patterns with occasional Saturdays. NHS benefits and a supportive environment are highlighted.

Qualifications

• Provide efficient administrative and clerical support to the Renal Department.
• Maintain accurate patient information and timely updates.
• Communicate clearly with patients and staff, ensuring confidentiality.
• Adhere to Trust policies and customer care standards.

Responsibilities

• Provide a professional reception and appointment booking service.
• Register patients on EPIC and coordinate patient transport.
• Answer and triage telephone inquiries promptly.
• Protect sensitive information and support the ward team.

Skills

Reception

Administrative support

Customer service

Phone etiquette

Tools

EPIC

Job description

Provide a proactive welcoming Reception service to the Unit, answer the telephone promptly and professionally, deal with enquiries, book patient Transport, amend as required. Register patients on EPIC, communicate regularly with the ward team, to insure information is shared appropriately. Maintain security of sensitive personal and other confidential information. To ensure and adhere to all Trust policies and procedures at all times. To take part in regular performance appraisal.

This post will cover multiple areas within the Renal department including inpatient ward, ambulatory care and, acute and satellite dialysis units.

About the Role

More detail about the role

Provide an efficient, professional administrative and clerical service to the Renal Department, ensuring patient information is accurate and updated timely. To provide effective communication to both patients and staff in order to ensure the smooth running of the Department, which enhances patient care.

Provide a professional, efficient and effective reception, patient administration and appointment booking service to patients and visitors attending the Hospital in accordance with Trust policies and standards relating to confidentiality and customer care.

Ensure that the professional image and high standards of the Trust are maintained at all times.

Ensure patient/staff safety and confidentiality of information is maintained at all times.

Working Pattern: 37.5 hours per week, 5 days a week with planned, occasional Saturday working

Interview Date: 30th September 2026

Please note, this is a fixed term contract for 6 months. For current NHS employees this post could be a secondment opportunity.

For further information please contact: Lucie Murray, ALM on 01392 402530, email: [e-mail]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trustand Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

• Salary Band 2: £25,272 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-63303-14225
• Contract Type Fixed Term
• Closing Date 23 September, 2026
• Job Category Administration