Remote User Researcher – Government Transformation (SC)

Hanover Digital Limited; United Kingdom; Remote; GBP 83,000 - 111,000; Full time

Job summary

Hanover Digital Limited is seeking an experienced User Researcher to support a major digital transformation programme within UK Central Government. The role is primarily remote with occasional onsite collaboration, and an initial 6-month contract with extensions likely.

Responsibilities include planning, conducting and analysing user research, applying qualitative and quantitative methods, and delivering evidence-based recommendations to stakeholders.

Qualifications

• Proven experience as a User Researcher within UK Central Government.
• Strong experience delivering research across complex digital transformation programmes.
• Excellent stakeholder management and communication skills.
• Experience working within multidisciplinary agile delivery teams.
• Ability to translate research findings into practical recommendations and service improvements.
• Strong workshop and facilitation skills.
• Experience managing multiple stakeholder groups and competing priorities.
• Confidence presenting findings and recommendations to senior stakeholders.
• Active SC Clearance.

Responsibilities

• Plan, design and conduct user research throughout the delivery lifecycle.
• Select and apply appropriate qualitative and quantitative research methods.
• Analyse and synthesise research findings into clear, actionable recommendations.
• Communicate complex user needs effectively to technical and non-technical stakeholders.
• Influence product and service decisions through evidence-based insights.
• Facilitate workshops, stakeholder sessions and research playbacks.
• Work within a multidisciplinary agile team to embed user-centred design principles.
• Ensure research activities align with government standards and recognised best practice.
• Support inclusive research approaches across a diverse range of users.

Skills

User research

Stakeholder management

Facilitation

Workshop delivery

Qualitative methods

Quantitative methods

Job description

Hanover Digital Limited is seeking an experienced User Researcher to support a major digital transformation programme within UK Central Government. The role is primarily remote with occasional onsite collaboration, and an initial 6-month contract with extensions likely.

Responsibilities include planning, conducting and analysing user research, applying qualitative and quantitative methods, and delivering evidence-based recommendations to stakeholders.