Remote UK Tech Support Specialist (Entry-Level)

CV-BRIDGE LTD; United Kingdom; Teletrabalho; GBP 35 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote UK work model

Structured onboarding and training

Career development opportunities

Supportive working environment

Resumo da oferta

CV-BRIDGE LTD is seeking a technically minded Technical Support Specialist to provide first-line support to users across the United Kingdom. This remote, entry-level role is ideal for candidates who enjoy troubleshooting and helping users resolve technical issues, with responsibilities spanning ticket responses, issue diagnosis, and clear guidance.

You will engage via email, chat, phone or ticketing systems, log and track incidents, and escalate complex problems to internal teams as needed.

Qualificações

• Strong problem-solving and troubleshooting skills.
• Good written and verbal communication skills.
• Confident using computers, software applications and digital systems.
• Strong attention to detail and accuracy.
• Ability to explain technical information clearly to non-technical users.
• Good organization and time-management skills.
• Comfortable working independently in a remote environment.
• Previous technical support, helpdesk or IT experience is helpful but not essential for this entry-level role.

Responsabilidades

• Respond to technical support requests through email, chat, phone or ticketing systems.
• Troubleshoot common hardware, software, account and access-related issues.
• Provide clear and professional guidance to users.
• Log, update and manage support tickets accurately.
• Escalate complex technical issues to the appropriate internal teams.
• Support users with system access, configuration and general technical queries.
• Follow troubleshooting procedures and internal support processes.
• Maintain accurate records of incidents, actions and resolutions.
• Identify recurring technical issues and report patterns when appropriate.
• Support general IT and customer-facing technical tasks as required.

Conhecimentos

Problem-solving

Written communication

Verbal communication

Attention to detail

Explain tech to users

Remote work

Entry-level

Independent worker

Descrição da oferta de emprego

CV-BRIDGE LTD is seeking a technically minded Technical Support Specialist to provide first-line support to users across the United Kingdom. This remote, entry-level role is ideal for candidates who enjoy troubleshooting and helping users resolve technical issues, with responsibilities spanning ticket responses, issue diagnosis, and clear guidance.

You will engage via email, chat, phone or ticketing systems, log and track incidents, and escalate complex problems to internal teams as needed.