Remote Live Chat Support Specialist (Entry Level)

CV-BRIDGE LTD; Greater London; Teletrabalho; GBP 27 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Entry-level role

Resumo da oferta

CV-BRIDGE LTD is hiring a Live Chat Support Agent for a fully remote role based in London, UK. It is an entry-level, permanent position offering the chance to develop customer-service skills in a digital environment.

You will handle live chat inquiries, provide accurate information, and maintain records while working independently from home. The role emphasises strong written communication and a customer-focused approach with opportunities to grow within the company.

Qualificações

• Strong written communication skills.
• Customer-focused approach.
• Good organizational and time-management skills.
• Attention to detail.
• Confident using computers and online systems.
• Ability to manage multiple conversations simultaneously.
• Experience in customer service or live chat is beneficial but not required.

Responsabilidades

• Respond to customer enquiries through live chat in a professional and timely manner.
• Provide clear, accurate and helpful information to customers.
• Assist with general customer queries and resolve straightforward issues.
• Escalate more complex enquiries when appropriate.
• Maintain accurate records of customer interactions.
• Deliver a positive and professional customer experience.
• Manage multiple conversations while maintaining accuracy and attention to detail.
• Follow relevant processes and communication guidelines.
• Work effectively and independently within a remote environment.

Conhecimentos

Written communication

Customer focus

Time management

Attention to detail

Problem solving

Independent remote work

Descrição da oferta de emprego

CV-BRIDGE LTD is hiring a Live Chat Support Agent for a fully remote role based in London, UK. It is an entry-level, permanent position offering the chance to develop customer-service skills in a digital environment.

You will handle live chat inquiries, provide accurate information, and maintain records while working independently from home. The role emphasises strong written communication and a customer-focused approach with opportunities to grow within the company.