Customer Success Manager: Retention & Growth

Once For All; Basingstoke; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Wellness fund

Private Medical Insurance

Pension

Life Assurance x3

25 days + bank holidays

CPD

Holiday purchase scheme

Volunteer day

Team offsite events

Eye care voucher

Employee Assistance Programme

Tea, coffee & fruit

Job summary

Once For All is seeking a Customer Success Manager in the United Kingdom to ensure annual renewals by strengthening relationships, demonstrating the value of our SaaS platform, and re-engaging disengaged customers. You will be the face of the company, guiding customers through onboarding and ongoing support.

The role focuses on retention, adoption, and satisfaction across a diverse customer base, with opportunities to upsell bolt-ons and influence product direction.

Qualifications

• 2 years experience in Customer Success, Sales, Business development or Account Management.
• Relationship-building and communication skills are essential.
• Strong technical understanding of the product and its features.

Responsibilities

• Retain our suppliers by showing value of the product.
• Help our customers using our technology over phone and email.
• Act as the voice of the customer and provide feedback to Senior Management and Product team.
• Own the overall relationship with our customer base including training, adoption, retention and satisfaction.
• Responsible for relationships with suppliers.
• Educate customers on benefits of membership and usage of the product.
• Discuss pricing and membership needs with customers.
• Follow up on customer feedback and support customers.
• Cross-sell bolt-ons.

Skills

Relationship building

Communication

Tech proficiency

Onboarding

Training

Analytics

Reporting

Problem solving

Feedback collection

Time management

Empathy

Renewal management

Job description

Once For All is seeking a Customer Success Manager in the United Kingdom to ensure annual renewals by strengthening relationships, demonstrating the value of our SaaS platform, and re-engaging disengaged customers. You will be the face of the company, guiding customers through onboarding and ongoing support.

The role focuses on retention, adoption, and satisfaction across a diverse customer base, with opportunities to upsell bolt-ons and influence product direction.