Remote (UK) Customer Service Assistant

Hopecompass; United Kingdom; Remote; GBP 18,000 - 25,000; Part time

Job summary

A wellness-focused company is seeking a Customer Service Admin to enhance client interactions through effective communication and management of bookings. This remote role allows you to support a growing client base while contributing to a dynamic team in the wellness industry. Join us to not only maintain service excellence but to also enjoy flexible working hours and opportunities for personal growth.

Benefits

Flexible remote working within the UK

Opportunity for growth and development

Qualifications

• Minimum 1 year in an office, admin, or customer service role.
• Experience working remotely and managing online communication channels.
• Fluent in English.

Responsibilities

• Manage class bookings, cancellations, and package adjustments.
• Process refunds and resolve payment-related queries.
• Respond to customer enquiries and complaints efficiently.

Skills

Attention to detail

Written communication

Customer service

Job description

About us

LevelOut is a reformer Pilates studio committed to helping our community move, feel, and live better. We believe in delivering an exceptional client experience, whether in-studio or online.

The role

We’re looking for a Customer Service Admin to support our growing client base. You’ll be the first point of contact for customer enquiries, handling bookings, refunds, complaints, and general support via email and WhatsApp. If you have a passion for great service and enjoy working remotely, we’d love to hear from you!

Remote (UK-based) | Contractor | £11.50 per hour

Monday-Friday, 9 AM – 3 PM | 30 hours per week

Key responsibilities

• Manage class bookings, cancellations, and package adjustments
• Process refunds and resolve payment-related queries
• Respond to customer enquiries and complaints with professionalism and efficiency
• Communicate effectively via email and WhatsApp
• Maintain accurate customer records and support process improvements

Requirements

Minimum 1 year in an office, admin, or customer service role

Experience working remotely and managing online communication channels

Strong written communication skills and attention to detail

Ability to handle customer interactions with patience and empathy

Fluent in English

What we offer

Flexible remote working within the UK

Opportunity for growth and development

Work with a dynamic and passionate team in the wellness industry

Tagged as: admin, customer service, LevelOut, office