Customer Support Representative at The SaaSy People

HipHopTune Media; United Kingdom; Remote; GBP 21,000; Full time

Job summary

Join a dynamic startup as a Customer Support Representative, where your communication and problem-solving skills will shine. In this remote role, you will assist customers with their inquiries, tackle challenges head-on, and contribute to the growth of a forward-thinking company. You will be immersed in a fast-paced environment that values creativity and initiative, allowing you to make a real impact. If you are a self-starter with a passion for customer service and a knack for resolving issues, this is the perfect opportunity for you to thrive and grow your career.

Qualifications

• Self-motivated and flexible with a drive to help grow the startup.
• Experience in customer support and handling multiple interactions.

Responsibilities

• Responding to customer queries via phone and email.
• Identifying root causes of issues and implementing solutions.

Skills

Communication Skills

Analytical Skills

Problem-Solving

Customer Service Experience

Flexibility

Education

Degree from a good university

A-Level results or equivalent practical experience

Tools

Intercom

Google Apps (Gmail, Drive, Google Sheets)

Job description

Customer Support Representative at The SaaSy People

The SaaSy People is looking for a skilled Customer Support Representative with strong communication abilities and prior experience in customer service to join their team in a remote role. Candidates with the required qualifications are encouraged to apply.

About the Company

The SaaSy People is a UK-based, multi-award-winning provider of fully managed, multi-channel outsourced customer support and onboarding services, specifically designed for growing businesses with a straightforward monthly plan.

In addition, The SaaSy People offer SaaSy Expert Services for the implementation, configuration, and optimisation of platforms such as Monday.com, Zendesk, Vonage, and Intercom.

Position: Customer Support Representative

Salary: £21,000 a year

Job Type: Full Time

Location: Remote, UK

About the Role

As a Customer Support Representative, you’ll be helping our customers on a broad range of queries, problems and issues. From the day you join us, you’ll need to immerse yourself in the company and build your knowledge of our customer’s products, systems & services. In this role, you’ll be working from 9am to 5am and paid £21,000 per year. The work doesn’t always start and stop at these specific times though; being a young business, we’re looking for applicants who don’t mind putting in that extra time in work when needed to ensure our customers are always 100% satisfied.

We’re looking for people with exceptional diagnostic, analytical and communication skills, who will challenge the status quo and continually strive for improvement. You should be a real self-starter, a confident and talented problem-solver, with a knack for clearly explaining and resolving issues.

Main Duties

This is a great opportunity to join a fast-paced startup where you’re encouraged to take on as much responsibility as you can. Your drive and imagination is your limit, not your job title. Here’s what will be core to your role and will keep you (very) busy:

1. Taking phone calls and responding to emails around order queries and placing orders.
2. Booking in appointments for customers via the phone.
3. Identifying root causes for issues which cause customers to contact us repeatedly – and helping us solve them.
4. Implementing creative solutions to proactively resolve potential issues for customers.

Qualifications

We’d love to see your application if:

1. You’re self-motivated, flexible and have the inner drive to help grow our startup.
2. Switching between platforms with speed and accuracy comes naturally to you.
3. Handling multiple interactions at the same time doesn’t faze you.
4. You have previous experience in a customer support role.
5. You get on with everyone and anyone and adapt your style to communicate most effectively with them.
6. Experience using CRMs, particularly Intercom.
7. Your written and spoken English are exceptional.
8. You have a great degree from a good university, rockstar A-Level results or equivalent practical experience that you can demonstrate.
9. You’re a quick-thinker and can diffuse difficult conversations with empathy (and humour where appropriate).
10. You’re highly organised, have exceptional attention to detail and love juggling multiple tasks at once.
11. You’re familiar with Google apps (Gmail, Drive, Google Sheets, etc.).
12. You’re confident following, improving and introducing great processes.
13. Change doesn’t faze you; you take the rough with the smooth and take people with you on that journey.
14. You are energetic, creative, curious and confident.

Required Documents

• CV/Resume

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply.