Customer Service Specialist (Remote)

HipHopTune Media; United Kingdom; Remote; GBP 24,000 - 27,000; Full time

Job summary

An innovative recruitment agency is seeking a dedicated Customer Service Specialist to join a remote team. This role is ideal for individuals with a passion for delivering exceptional customer support and a minimum of one year of experience in a customer service environment. The successful candidate will handle inquiries, process orders, and assist sales partners while maintaining a strong understanding of company policies. Embrace the opportunity to enhance your customer service skills in a dynamic and supportive atmosphere. If you are ready to take the next step in your career, this position offers the flexibility of remote work and a chance to thrive in a professional setting.

Qualifications

• Minimum of five GCSEs including Maths and English.
• At least one year of customer service experience required.

Responsibilities

• Provide high-quality support to customers and sales partners.
• Process inquiries regarding orders and account management.
• Assist with customer-related tasks across departments.

Skills

Customer Service Experience

Problem-Solving Skills

Multi-tasking

Attention to Detail

Fluency in English

Education

Five GCSEs (Grade C or above)

Tools

Microsoft Office Suite

Online Platforms

Job description

A client of Thomas Brown Recruitment is seeking a Customer Service Specialist to join their remote team on a fixed-term contract. This work-from-home opportunity is perfect for individuals with at least one year of customer service experience or equivalent skills, who are passionate about delivering exceptional support.

Candidates must have a minimum of five GCSEs (Grade C or above), including Maths and English. This role offers the flexibility of remote work while providing the chance to enhance customer service skills in a dynamic, professional environment.

Apply today and take the next step in your customer service career!

Position: Customer Service Specialist

Salary: £24,000 to £27,000 a year

Job Type: Full Time

Location: Remote, UK

About the Role

The Customer Service Representative will be responsible for providing high-quality support to customers, independent sales partners, and distributors. This role involves handling inquiries regarding product orders, account management, and general customer service concerns. The successful candidate will maintain a strong understanding of company policies, procedures, and product offerings to ensure customer satisfaction and business growth.

Main Duties

• Promptly and accurately execute transactions and respond to customer inquiries.
• Process order entries, account openings, returns, and commission-related requests.
• Provide clear and accurate information about products, promotions, and business opportunities.
• Support independent sales partners by guiding them through company policies and helping them grow their businesses.
• Recognize service or product referral opportunities to enhance customer experience and business expansion.
• Assist other departments with customer-related tasks and projects as needed.

Requirements

• Minimum of five GCSEs (Grade C or above), including Math and English.
• At least one year of experience in a customer service role or equivalent skills.
• Ability to multi-task efficiently in a dynamic environment with changing priorities.
• Strong problem-solving skills with the ability to de-escalate challenging situations.
• Experience in a customer-focused, phone-based environment.
• High attention to detail and accuracy.
• Minimum six months of experience using online platforms and Microsoft Office Suite.
• Fluency in English; bilingual in Bulgarian is a plus but not essential.

Preferred (if applicable):

• Experience in the health, beauty, or network marketing industry.

Required Documents

• CV/Resume

Application Process

To apply for this role, kindly visit HERE.