Remote UK AI Customer Support Specialist (Entry Level)

Jobright.ai; United Kingdom; Remote; GBP 21,000 - 26,000; Full time

Job summary

Jobright.ai seeks an Entry Level Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving or escalating requests, documenting interactions, following up on cases, and sharing recurring feedback with internal teams.

In this role you will answer questions via phone, email, chat or approved channels; explain services and policies clearly; resolve routine requests and escalated issues; and maintain a calm, professional, empathetic approach while

Qualifications

• Strong verbal and written communication skills.
• Customer-focused attitude with patience and empathy.
• Good judgement, problem-solving, and attention to detail.
• Ability to learn procedures and digital support tools quickly.
• Ability to organise work and handle multiple customer requests.
• Reliable internet connection and a suitable remote work environment in the United Kingdom.
• Preferred: experience in service, retail, hospitality, or support.
• Preferred: familiarity with CRM, ticketing, or contact-centre tools.
• Preferred: experience working effectively in a remote team.

Responsibilities

• Answer customer questions through phone, email, chat, or approved support channels
• Explain services, policies, and next steps clearly and accurately
• Resolve routine requests and escalated issues that require specialised support
• Document customer interactions and outcomes in internal systems
• Follow up on open cases and communicate progress to customers
• Maintain a calm, professional, and empathetic approach
• Share recurring customer feedback with operations and product teams
• Meet service quality and response-time expectations

Skills

Communication

Customer focus

Problem solving

Attention to detail

Learning agility

Organisational skills

Remote work in UK

Job description

Jobright.ai seeks an Entry Level Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving or escalating requests, documenting interactions, following up on cases, and sharing recurring feedback with internal teams.

In this role you will answer questions via phone, email, chat or approved channels; explain services and policies clearly; resolve routine requests and escalated issues; and maintain a calm, professional, empathetic approach while