Remote Travel Support Specialist

Destinytravel; City of Edinburgh; Remote; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Remote role

Training and onboarding support

Travel-related perks

Job summary

Destiny&Co. is seeking a Remote Travel Support Associate to assist clients throughout their travel journey, answering questions, providing updates, and handling logistics. You will help travelers feel informed, supported, and confident every step of the way.

Based remotely, you will monitor trips, assist with documentation, entry requirements, itinerary changes, and confirmations, while maintaining a calm, empathetic approach and clear communication.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple requests.
• Detail-oriented and organized.
• Comfortable with online systems.
• Interest in the travel industry.

Responsibilities

• Respond to travel-related inquiries promptly.
• Assist with documentation and entry requirements.
• Support itinerary changes and confirmations.
• Monitor upcoming trips and follow up as needed.
• Resolve concerns with empathy and professionalism.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Digital literacy

Travel industry interest

Tools

CRM systems

Travel platforms

Job description

Destiny&Co. is seeking a Remote Travel Support Associate to assist clients throughout their travel journey, answering questions, providing updates, and handling logistics. You will help travelers feel informed, supported, and confident every step of the way.

Based remotely, you will monitor trips, assist with documentation, entry requirements, itinerary changes, and confirmations, while maintaining a calm, empathetic approach and clear communication.