Remote Travel Specialist

hjbtravels; Belfast City District; Remote; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Remote work flexibility

Travel discounts

Ongoing training & mentorship

Supportive travel community

Job summary

HJB Travels invites a Remote Travel Specialist to guide clients through every stage of their journey, from planning to return. You will deliver seamless support, answer questions, manage updates, and resolve challenges with care and professionalism.

Designed for agents located in the UK and beyond, the role emphasizes remote flexibility, ongoing training, and access to industry discounts. Join a passionate team dedicated to creating memorable travel experiences.

Qualifications

• Excellent written and spoken communication.
• Experience in customer service, preferably travel/hospitality.
• Strong attention to detail and organizational skills.
• Eagerness to learn new systems and tools.
• Genuine enthusiasm for travel and helping others.

Responsibilities

• Respond to client inquiries via email, phone, and messaging in a timely, professional manner.
• Assist with travel arrangements, modifications, and cancellations.
• Provide up-to-date information on destinations and documentation.
• Follow up with clients to confirm plans and gather feedback.
• Resolve issues with empathy and efficiency, ensuring client satisfaction.

Skills

Communication skills

Customer service

Travel industry knowledge

Tech-savvy

Tools

Booking tools

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in the UK, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility - work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth - ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills - both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.