Travel Specialist

Hjbtravels; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading travel agency is looking for a Remote Travel Specialist to provide exceptional client service and support throughout their travel journey. In this role, you will assist clients with travel arrangements, manage inquiries, and resolve challenges with professionalism. Ideal candidates have excellent communication skills and a background in customer service, preferably within the travel sector. This position offers remote flexibility and exclusive industry perks, emphasizing professional growth and a supportive team environment.

Benefits

Remote flexibility

Exclusive travel perks

Ongoing training and support

Community-focused culture

Qualifications

• Background in customer service, ideally in travel, tourism, or hospitality.
• Strong organizational habits and a proactive mindset.
• Genuine enthusiasm for travel and creating memorable experiences.

Responsibilities

• Respond to client inquiries across various channels in a timely manner.
• Support clients with booking modifications and cancellations.
• Provide accurate information regarding travel documentation and processes.
• Follow up with clients to confirm travel plans and gather feedback.
• Address concerns with empathy and efficiency.

Skills

Excellent communication skills

Customer service background

Attention to detail

Tech-savvy

Proactive mindset

Job description

Overview

Job Description:

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.