Remote Travel Specialist

Hjbtravels; Lancashire; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Exclusive travel perks

Access to industry discounts

Ongoing training and support

Job summary

Hjbtravels is looking for a Remote Travel Specialist to assist clients throughout their travel journey. You will respond to inquiries, manage bookings, and provide essential travel information while ensuring a seamless experience.

If you possess excellent communication skills, a background in customer service, and a passion for travel, you will thrive in this role. Enjoy remote flexibility and exclusive travel perks as you help build unforgettable memories for clients.

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service, ideally in travel or hospitality.
• Attention to detail and strong organizational skills.
• Ability to learn new systems quickly.
• Genuine enthusiasm for creating memorable travel experiences.

Responsibilities

• Respond to client inquiries across various channels promptly.
• Support clients with booking modifications and special requests.
• Provide accurate destination and travel information.
• Follow up with clients to confirm travel plans.
• Address concerns to ensure client satisfaction.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.