Vacation Specialist (Remote)

HB Travels; Nottingham; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Travel perks

Discounted rates

Training and development

Job summary

HB Travels is seeking a Vacation Specialist to assist clients in planning and coordinating exceptional travel experiences from anywhere. You will handle inquiries, arrange travel details, and provide destination information. The role requires excellent communication skills and a genuine passion for travel.

Ideal candidates will have prior customer service experience and strong organizational skills. We offer travel perks, training opportunities, and a supportive remote team environment.

Qualifications

• Prior customer service experience, preferably in travel, hospitality, or tourism.
• Strong attention to detail and organizational skills.
• Ability to learn new systems and booking tools quickly.

Responsibilities

• Assist clients with vacation planning and inquiries via email, phone, and messaging.
• Coordinate accommodations, flights, and other travel based on client preferences.
• Provide updated information on destinations and travel requirements.
• Manage booking adjustments and address client concerns.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Organizational skills

Passion for travel

Job description

About the job Vacation Specialist (Remote)

About the Role
We are seeking a Vacation Specialist to assist clients in planning and coordinating memorable travel experiences. In this role, you’ll support travelers from the moment they begin exploring options to the time they return home. You will handle inquiries, organize travel details, provide destination information, and ensure each client receives reliable and attentive service.

At HBTravels Agency USA, we are dedicated to delivering personalized, high-quality travel support to clients across the United States.

Key Responsibilities

• Assist clients via email, phone, and messaging platforms with vacation planning and general travel inquiries.
• Coordinate accommodations, flights, cruises, and other travel components based on client preferences.
• Provide updated information on destinations, travel requirements, and agency processes.
• Manage booking adjustments, special requests, or cancellations as needed.
• Follow up with clients before and after travel to ensure satisfaction and gather feedback.
• Address concerns with professionalism, empathy, and strong problem-solving skills.

Fully remote – work from any location with flexible scheduling.

Travel perks, discounted rates, and industry-only benefits.

• Training and development to support your growth as a travel professional.
• A collaborative, supportive team environment focused on creating exceptional vacation experiences.

What We’re Looking For

Excellent communication skills (written and verbal).

• Prior customer service experience—experience in travel, hospitality, or tourism is a plus.

Strong attention to detail and organizational skills.

Ability to learn new systems and booking tools quickly.

• A genuine passion for travel and helping others plan unforgettable vacations.