Remote Travel Specialist

Hjbtravels; Bristol; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Exclusive travel perks

Ongoing training and support

Flexible working hours

Job summary

Hjbtravels is seeking a Remote Travel Specialist to guide clients throughout their travel journeys. You'll ensure seamless experiences by assisting with arrangements and resolving challenges. This role allows remote flexibility and offers exclusive travel perks, with ongoing training provided.

Ideal candidates possess excellent communication skills and a background in customer service, ideally within travel or hospitality. If you're passionate about travel and dedicated to client satisfaction, this position is for you!

Qualifications

• Experience in customer service, ideally in travel, tourism, or hospitality.
• Ability to learn new systems and booking tools quickly.

Responsibilities

• Respond to client inquiries via email, phone, messaging.
• Support clients with booking modifications and cancellations.
• Provide up-to-date information about destinations and processes.
• Confirm travel plans and gather feedback post-trip.
• Address concerns efficiently to ensure client satisfaction.
• Work remotely with flexible hours.

Skills

Excellent communication skills

Customer service background

Attention to detail

Organizational skills

Tech-savvy

Genuine enthusiasm for travel

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.